Technical Specialist in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Specialist based in India.

This role offers the opportunity to provide advanced technical support and solve complex security technology challenges in a global IT environment.
The position focuses on diagnosing incidents, implementing solutions, and ensuring reliable service delivery for enterprise clients.
You will work with cutting-edge security technologies while collaborating with customers, vendors, and technical teams.
The role requires strong troubleshooting abilities, proactive problem-solving, and a commitment to maintaining high service standards.
You will contribute to improving operational efficiency through incident management, knowledge sharing, and continuous service improvement.
This opportunity is ideal for a technically skilled professional who enjoys solving complex problems and working in a fast-paced support environment.

The Technical Specialist will be responsible for delivering advanced remote technical support, managing security-related incidents, and ensuring effective resolution of client issues. Key responsibilities include:

• Provide Level 3 remote technical support by diagnosing, troubleshooting, and resolving complex technical incidents.
• Manage support requests according to established processes, ensuring timely resolution and adherence to service level agreements (SLAs).
• Investigate root causes of incidents and implement corrective actions and preventive measures.
• Prioritize, analyze, and resolve technical issues while following defined incident management procedures.
• Perform maintenance activities and ensure supported systems remain reliable and secure.
• Use knowledge articles, technical documentation, and troubleshooting procedures to improve incident resolution efficiency.
• Maintain accurate records of incidents, resolutions, configuration items, and service activities.
• Monitor service performance against agreed SLAs and identify opportunities for improvement.
• Escalate unresolved issues appropriately and coordinate with internal teams, vendors, and customers to achieve resolution.
• Provide regular updates to clients and stakeholders throughout the incident lifecycle.
• Maintain secure and accurate configuration information for supported assets and systems.
• Support the implementation of agreed solutions, repairs, and service recovery activities.
• Create and update knowledge articles to improve future diagnosis and resolution processes.
• Continuously develop technical expertise through certifications, training, and exposure to emerging technologies.
• Collaborate with cross-functional teams to enhance service quality and operational performance.

The ideal candidate will have strong expertise in security technologies, remote technical support, and incident resolution, along with excellent communication and analytical skills. Required qualifications include:

• Bachelor’s degree or equivalent qualification in Information Technology, Computer Science, Computing, or a related field.
• Professional-level certifications in networking and security technologies such as Cisco, Juniper, Check Point, Palo Alto, Fortinet, Aruba, Blue Coat, or Zscaler are highly desirable.
• Strong experience working with security technologies including firewalls, intrusion prevention systems (IPS), intrusion detection systems (IDS), and proxy solutions.
• Proven experience providing technical support and remote troubleshooting for enterprise clients.
• Strong knowledge of incident diagnosis, problem management, and resolution processes.
• Experience working with vendor technologies and security platforms in a professional environment.
• Understanding of technical documentation, monitoring tools, management agents, redundancy concepts, and remote console architectures.
• Strong analytical and logical thinking skills with the ability to investigate complex technical issues.
• Customer-focused mindset with proactive problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently while collaborating effectively with global teams and stakeholders.

The role provides the opportunity to grow within a global technology environment while working on critical security and infrastructure solutions. Benefits include:

• Remote working opportunity from India.
• Opportunity to support enterprise clients and work with advanced security technologies.
• Exposure to global technical teams, vendors, and complex IT environments.
• Professional development opportunities through certifications and continuous learning programs.
• Opportunity to enhance expertise in cybersecurity, networking, and enterprise support solutions.
• Collaborative and inclusive work environment focused on innovation and technical excellence.
• Career growth opportunities within a global technology organization.
• Competitive compensation and employee benefits according to company policies.