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IT Support Specialist - Contract - Troy, MI - Onsite in Pontiac, Michigan at INFO ORIGIN INC

NewSalary: $40.00 - $50.00/hrJob Function: Customer Service
INFO ORIGIN INC
Pontiac, Michigan, 48340, United States
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Job Description

Role: IT Support Specialist
Location: Troy, MI
Work Mode: Onsite
Employment Type: Long Term Contract
Interview Mode: First phone then in-person
  • We are seeking an IT Support Specialist to provide onsite end-user technical support for court staff, judges, judicial staff, and the public. This role will support PC hardware, software applications, courtroom audio/visual systems, video conferencing technologies, and other court-specific technology solutions.Key Responsibilities:
    • Provide onsite technical support and troubleshooting for end users, including judges and judicial staff.
    • Diagnose and resolve issues related to PCs, software, peripherals, network connectivity, and user applications.
    • Support courtroom audio/visual, recording, broadcasting, and hybrid meeting technologies.
    • Troubleshoot technical issues during court proceedings, including courtroom AV and computer-related problems.
    • Assist users with “How do I?” questions and provide guidance on the everyday use of technology.
    • Learn and support court-specific applications and systems, including document management solutions.
    • Work with and escalate complex technical issues to the County IT team and other support groups as needed.
    • Provide professional and responsive customer service to court staff and the public.
    • Document issues, resolutions, and support activities as required.
  • Required/Preferred Skills:
    • Experience providing desktop support, help desk support, or end-user technical support.
    • Strong troubleshooting skills for Windows PCs, hardware, software, and peripherals.
    • Experience supporting audio/visual equipment, video conferencing, or courtroom technology is highly desirable.
    • Familiarity with Zoom or similar video conferencing platforms.
    • Experience with Microsoft Office Suite, SharePoint, Adobe Acrobat, and Microsoft Visio.
    • Ability to quickly learn and support specialized applications and technology systems.
    • Strong communication, customer service, and problem-solving skills.
    • Ability to work effectively in a professional, high-visibility environment and provide onsite support during live proceedings.

Job Location

Pontiac, Michigan, 48340, United States

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