Systems Administrator (AU) in Sydney, New South Wales at DroneShield Group Pty Ltd

Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counter-drone sector.

Our customers operate in some of the most challenging and high-stakes environments in the world, including military organisations, government agencies, airports, critical infrastructure operators, and law enforcement. Protecting airspace in these settings requires technology that performs under pressure and teams that understand what’s at stake. At DroneShield, employees work at the leading edge of counter-drone innovation, helping to address real-world security challenges as drone threats continue to evolve globally.

With one of the largest listed defence company market capitalisations in Australia, now part of the ASX200 index, DroneShield is experiencing a period of hypergrowth. Revenue has surged from A$57 million in 2024 to over A$217 million in 2025, representing record profitability and cashflow. The total addressable global market for counter-drone is assessed at approximately $100 billion, and is currently at the nascent stage with much of the growth still to come, with DroneShield well positioned as a global market leader, and the only public listed pure-play business in this sector.

The company has grown from 11 employees in 2017 to over 450 staff globally today, and is on track to reach around 550 by the end of 2026. This expansion includes investment of over A$50 million annually in R&D, a global pipeline exceeding A$2.5 billion, and continuous scaling of production capacity to meet accelerating demand.

The role is based at DroneShield’s central Sydney headquarters. Overseas on-the-ground presence includes Virginia (USA), Netherlands, Denmark, Mexico and Dubai, as well as distributors in over 70 countries worldwide.

About the role

The Corporate IT team is responsible for end-user support, workplace technology, business applications, infrastructure, and network services. The team delivers reliable, high-quality technology services by providing responsive support, maintaining core systems, and ensuring a stable and secure IT environment.

This role focuses on business-as-usual (BAU) support, continual service improvement, and effective workload management to ensure timely resolution of incidents and service requests. The System Administrator is a hands-on technical role responsible for troubleshooting issues, supporting staff, and driving improvements to IT processes, service delivery, and operational maturity.

The ideal candidate combines strong technical expertise with a service-focused mindset and is comfortable balancing day-to-day support activities with continuous improvement initiatives. Experience with Microsoft 365, endpoint management, and end-user computing technologies is essential.

Responsibilities, Duties and Expectations

• Provide first point of IT support contact for all staff
• Provisioning of workstations for users with various company SOE and requirements
• Understanding of up-to-date IT related security practices
• Implementation and configuration of IT hardware and software solutions for end-users
• Troubleshoot all ICT related issues
• Manage Helpdesk tickets, through effective planning and prioritisation to minimise backlog and ensure operational efficiency
• The candidate needs to demonstrate being proactive, ability to work unsupervised, thinking on their feet and doing a wide variety of various tasks

Qualifications, Experience and Skills

• Expertise in Microsoft Entra ID and MDM administration

• Understanding of Windows, MacOS and Linux OS environments

• Troubleshooting experience on corporate hardware, software, printers, digital signage and AV solutions

• Proficiency using tools such as PowerShell and Bash

• Relevant exposure to incident management tools and service management practices

• Demonstrated understanding of IT asset management

• Prior experience at an MSP is desirable

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.