Vice President of Account Management in RESTON, Virginia at IFS Softeon

Position Overview
The Vice President, Account Management, will play a pivotal role in driving value and fostering deep relationships with IFS Softeon's largest and most strategic customers. This role requires a strategic thinker and a dynamic leader who can guide customers through their supply chain transformations, ensuring they leverage IFS Softeon's solutions to their fullest potential. The VP, Account Management, will work closely with the leadership team to align strategies and deliver exceptional customer experiences.

Key Responsibilities
• Customer Relationship Management:
- Develop and maintain strong, long-lasting relationships with key stakeholders in strategic accounts.
- Serve as the primary point of contact for strategic customers, ensuring their needs are met and exceeded.
• Strategic Planning and Execution:
- Collaborate with customers to understand their business objectives and develop tailored strategies to achieve them.
- Lead the development and execution of account plans, aligning IFS Softeon's solutions with customer goals.
• Value Delivery:
- Drive value for customers by ensuring the successful implementation and utilization of IFS Softeon's solutions.
- Identify opportunities for customers to maximize their return on investment and enhance their supply chain operations.
• Velocity Program Leadership:
- Position and sell IFS Softeon's Velocity program to strategic customers, articulating its value and aligning it to each account's transformation goals.
- Drive adoption of Velocity as a vehicle for continuous improvement, deeper solution utilization, and measurable ROI across the account base.
• Retention and Renewals:
- Own the renewal lifecycle for strategic accounts, ensuring on-time renewals and continuity of the customer relationship.
- Drive net revenue retention (NRR) by protecting the installed base, mitigating churn risk, and expanding the value realized from IFS Softeon's solutions.
- Proactively identify and address at-risk accounts with targeted retention and improvement plans.
• Cross-Functional Collaboration:
- Work closely with the Leadership, Sales, Product Development, Support, and Professional Services teams to deliver seamless and cohesive customer experiences.
- Provide insights and feedback from strategic accounts to influence IFS Softeon's product roadmap and service offerings.
• Business Growth:
- Identify and pursue opportunities for expanding business within existing strategic accounts.
- Develop strategies for upselling and cross-selling IFS Softeon's suite of solutions to meet evolving customer needs.
• Performance Measurement:
- Establish key performance indicators (KPIs) and metrics to track the success of strategic accounts.
- Regularly review account performance and implement improvement plans as needed.

Qualifications
• 10+ years of experience in the supply chain industry in a customer-facing leadership role.
• Proven track record of building and sustaining relationships with large, strategic customers.
• Strong strategic and commercial acumen, with the credibility and authority to make and execute decisions in front of senior customer stakeholders.
• Experience driving retention, renewals, and account growth across an enterprise customer base.
• Excellent communication, executive-presence, and cross-functional leadership skills.