Program Manager, OB in Baltimore, Maryland at Chase Brexton Health Care

CHASE BREXTON HEALTH SERVICES

TITLE:

Program Manager, OB

REPORTS TO:

Director, Reproductive Health

FLSA:

Exempt

DEPARTMENT:

OB & GYN Services

LOCATION:

Mt. Vernon, GBC, CC, SS

JOB SUMMARY:

The OB Program Manager is a full-time collaborative professional position for someone with outstanding people, organizational, and project management skills.

This OB Program Manager will support all grant-related initiatives related to prenatal/postpartum patients and newborns. The OB Program Manager enhance community outreach and engagement for the pregnant and postpartum population as well as newborns through the first year of life through various grant and non-grant funded initiatives including but not limited to : 1) leading the planning and implementation of the Supportive Pregnancy Care group prenatal program through the March of Dimes, 2) planning and implementing prenatal and postpartum visit adherence incentives, 3) providing supervision for the OBGYN Patient Navigator 4) participating in prenatal and newborn recruitment and outreach. Furthermore, the OB Program Manager is responsible for working with the Chase Brexton business intelligence and grants teams to manage and meet grant reporting requirements.

This position reports directly to the Director of Reproductive Health with support from the Chief Pharmacy and Strategy Officer.

MAJOR DUTIES AND RESPONSIBILITIES:

Analytical and Critical Thinking

• Represents CBHC in external discussions and partnerships for matters related or tied to CBHC grant-related programs as described above.
• Gathers and analyzes social determinants of health (SDOH) and demographic data, generates reports, and determines gaps in data collection and reporting.
• Participates in the development and implementation of grant initiatives which align with CBHC strategies and objectives.
• Participates in grant development, implementation, budgeting, billing, reporting, evaluation, quality improvement, and workgroups.
• Oversees administrative functions of grant initiatives and implements processes for improved procedures and customer service, in conjunction with other staff and stakeholders.
• Monitors reporting requirements for internal and external stakeholders, funders, community partners, and regulatory entities.

Communication

• Serves as a central point of contact for OB/GYN grant initiatives on day-to-day programmatic, operational, and administrative matters.
• Helps to coordinate Chase Brexton working groups related to grant and non-grant funded service provision, ensuring staff, patients, community, and stakeholder voices are integrated throughout.
• Requires outstanding communication skills with staff, patients, and community members.
• Represents Chase Brexton at internal and external workgroups and community gatherings and shares information appropriately.
• Liaison to MD Dept of Health and other county health departments as needed
• Works closely and supervises implementation and community outreach initiatives as they relate to the OBGYN Patient Navigator.

Planning and Organizing

• In conjunction with the grants team and/or marketing team, is responsible for reviewing and modifying grant narratives and deliverables as needed.
• Works with marketing, operations, clinicians and support staff to implement workflows around patient recruitment, scheduling, and patient care coordination as it relates to patient engagement in routine prenatal/postpartum care, group prenatal care, newborn engagement and retention.
• Works with the March of Dimes and coordinates logistics and implementation for prenatal groups.
• Keeps detailed schedules and records for all grant programs.
• Tracks adherence of all peripartum patients to prenatal and postpartum visits, develops and manages the visit adherence incentive program.
• Supports the success of the group prenatal care initiative, visit adherence incentives, OB patient outreach and recruitment, by working closely with clinicians, support staff, nursing and operations.
• Works closely with nursing and social work to link pregnant and postpartum individuals to wraparound support services, eligibility and enrollment services for third-party payment, and community-based programs for pregnant women and caregivers.
• Serve as an internal voice for the community by improving responsiveness and accessibility of OB program initiatives.
• Manage ad-hoc tasks as requested by supervisors or Senior Leadership Team members, which may include programs such as implementing mom/baby visits for the first year of life, as an example.

• Continue creating newborn cases for UDS data management for OB indicators

Teamwork

• Works collaboratively with supervisor, grants team, billing, Senior Leadership, and other internal departments to meet program and funding deliverables and metrics.
• Works closely with marketing, EDI, and other internal and external stakeholders to monitor community input/feedback and modify care delivery accordingly.
• Participates in interdisciplinary team meetings as needed, including Ob team meetings.
• Prepared to serve as primary or back-up co-facilitator of group prenatal visits.

Compliance, Policy, and Procedure

• In collaboration with other staff, reviews policies and guidelines to ensure standards of care are consistently delivered within the group prenatal care setting and meet the needs of community members.
• Monitors, evaluates, and updates data needed regarding grant reporting to ensure continuous quality improvement.
• Maintains awareness of Federal and State regulations, funding, organization policies and procedures, and internal policies and procedures to ensure legally compliant delivery of service.
• Serves as primary point of contact, participates in, organizes, and is responsible for external and internal audits and site visits.

Checking, Examining, and Recording

• Keep budgets and grant tracking documents up to date.
• Oversees all expenditures, invoices, and expenditures related to group prenatal care and antenatal and postpartum visit adherence incentives.
• Keeps accurate departmental statistics and reports on services.
• As applicable, documentation in client medical records aligns with organizational expectations and requirements.
• Works closely with the billing department to ensure that group prenatal visit billing is complete and accurate.

SKILLS AND ABILITIES:

• Correspondence is always professional, accurate and delivered in a timely manner.
• Able to practice active listening while interacting and collaborating with co-workers and clients of diverse racial and ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations.
• High emotional intelligence
• Excellent written and oral communication skills
• Customer-service oriented, with the ability to balance organizational, client, and staff needs.
• Maintain competency and familiarity with Supportive Pregnancy Care clinic protocols and workflows to assist with patient care as needed.
• Ability to utilize spreadsheets to track and report activity.
• Ability to drive tasks to completion, to rely on problem solving and troubleshooting skills, to manage workflow, and to anticipate time to accomplish ad hoc tasks.
• Computer proficiency and web-based skills in Outlook, Survey Monkey Microsoft Excel, Word, and Power Point (Electronic Medical Record, specifically Athena, preferred).
• Excellent written and oral communication skills are needed.
• Decisive and collaborative approach to decision-making

EDUCATION AND/OR EXPERIENCE:

• Required: Registered Nurse license with AND or BSN, MSN preferred, and experience working in public health, health sciences, health administration or related field.
• Minimum 2 years’ experience in OB nursing, community health, outreach and health education, group prenatal care, or a combination of above fields.
• Demonstrated understanding of cultural values and norms of various communities, particularly of various racial and ethnic backgrounds including Latina communities, and sensitivity to and understanding of barriers and considerations which may contribute to lack of access.
• Spanish proficiency preferred.
• Individuals with personal history and experience relevant to priority communities and services provided are encouraged to apply.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Work is typically performed in an office environment, requiring travel to CBHC sites (CC, GBC, MVC, SSC) and requires engagement events in the community.
• Must have a valid driver’s license and transportation.
• Ability to commute between clinic sites.
• Be able to lift 30-50lbs for group prenatal care set-up and visit adherence incentives.