Sales Consultant in Surrey, British Columbia at Titanium Ford

At our dealership, we are committed to providing an exceptional customer experience built on trust, professionalism, and integrity. We are seeking an enthusiastic and motivated Sales Consultant who is passionate about helping customers find the right vehicle to suit their needs. This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and is driven to achieve both personal and team success.

The Sales Consultant is responsible for guiding customers through the vehicle purchase process, from initial greeting to final delivery. This role requires a customer-first mindset, strong communication skills, and the ability to build trust while providing expert product knowledge. The ideal candidate thrives in a fast-paced environment, enjoys working with people, and is motivated to achieve sales goals while delivering an outstanding customer experience.

Role Summary:

The Sales Consultant is responsible for guiding customers through the vehicle purchase process, from initial greeting to final delivery. This role requires a customer-first mindset, strong communication skills, and the ability to build trust while providing expert product knowledge. The ideal candidate thrives in a fast-paced environment, enjoys working with people, and is motivated to achieve sales goals while delivering an outstanding customer experience

Key Responsibilities:

• Customer Engagement: Welcome customers to the dealership, listen attentively to their needs, and create a positive, stress-free buying experience.
• Lead Generation: Proactively generate leads through networking, referrals, and community engagement activities.
• Product Knowledge: Maintain a strong understanding of the vehicles we offer, including features, pricing, incentives, and promotions.
• Sales Process: Guide customers through the sales process, including test drives, trade-in evaluations, and presenting financing or leasing options in collaboration with the Finance & Insurance team.
• Relationship Building: Develop and maintain lasting relationships with customers to encourage repeat business and referrals.
• Goal Achievement: Consistently meet and exceed sales targets, performance metrics, and customer satisfaction expectations.
• Team Collaboration: Work closely with the sales team, service, and finance departments to ensure a seamless and professional customer experience.
• Other Duties: Perform additional responsibilities relevant to the position as assigned.

Qualifications & Requirements:

• High school diploma or equivalent; post-secondary education in business, marketing, or a related field is an asset.
• Previous experience in sales, customer service, or the automotive industry preferred (training provided for the right candidate).
• Valid driver’s license with a clean driving record.
• Strong communication and interpersonal skills with a customer-first approach.
• Proven ability to build rapport, establish trust, and deliver exceptional service.
• Results-driven with a high level of initiative and motivation.
• Ability to work flexible hours, including evenings and weekends.
• Comfortable with technology, including CRM systems, Microsoft Office, and digital sales tools.

We believe our people are the key to our success. As a Sales Consultant, you'll have the opportunity to build a rewarding career with ongoing training, professional development, and the support of a collaborative team. If you're passionate about customer service, motivated by achieving results, and looking to grow within the automotive industry, we'd love to hear from you.

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