Service Desk Associate- Security Specialist in Santa Fe, New Mexico at Thornburg Investment Management

Thornburg is a global investment firm delivering on strategy for institutions, financial professionals and investors worldwide. The privately held firm, founded in 1982, is an active, high-conviction manager of fixed income, equities, and multi-asset solutions.

As an independent firm, Thornburg can take on a wide range of opportunities, explore ideas thoroughly and work across strategies to deliver consistent risk-adjusted outperformance over the long term. The firm attracts free-thinking professionals who are eager to pursue investment outcomes beyond the confines of popular wisdom. From nimble operational capabilities to principles and actions fitting of a global citizen, Thornburg’s world-class investment platform and team are aligned on strategy to serve investors.

Job Summary

The Service Desk Associate – Security Specialist is a hands-on technical role focused on protecting and strengthening the security of employee workstations, applications, and user-level technology.

This position sits within the Service Desk and is designed as an entry-to-mid level role for individuals who want to build a career in cybersecurity and infrastructure. It provides practical, real-world experience with endpoint security, Microsoft security tooling, automation, and incident response fundamentals - serving as a natural stepping stone to more advanced roles, including System Administrator – Security Specialist.

Duties and Responsibilities

Endpoint & User Security (60%)

• Manage and improve desktop and application patching using Microsoft Endpoint Manager (Intune) and Defender for Endpoint.
• Monitor and administer endpoint protection controls, including antivirus, device compliance, and security baselines.
• Support email and browser security using Microsoft Defender for Office 365, Netskope, and other tools.
• Maintain accurate endpoint and application inventory, ensuring visibility and compliance across devices.
• Assist with endpoint-level security incidents, including investigation, containment, and remediation, in coordination with Infrastructure and Security teams.
• Apply and maintain secure configuration standards for desktops and user applications.
• Support employee cybersecurity awareness initiatives, including phishing simulations and user education.
• Use scripting and automation (PowerShell preferred) to improve security consistency and reduce manual effort.

Service Desk & Operational Support (40%)

• Support Service Desk operations during peak periods, vacations, staffing gaps, and as needed.
• Troubleshoot and resolve end-user issues with a security-first mindset.
• Identify opportunities to improve Service Desk workflows, processes, and documentation.
• Create and maintain knowledge base articles, how-to-guides, and support documentation.
• Collaborate with teammates to deliver a high-quality, professional end-user support experience.

Collaboration, Exposure & Growth

• Participate in endpoint, EUC, and security-related IT projects.
• Work closely with other IT teams to align endpoint security with enterprise standards.
• Coordinate with vendors and internal partners for troubleshooting and support.
• Participate in Service Desk shift or on-call rotations as required.
• Gain exposure to enterprise security tools, frameworks, and operational practices that support career progression into senior infrastructure and security roles.

How You'll Succeed

• Customer-focused with a professional and empathetic approach.
• Strong ethical judgment appropriate for a financial services environment.
• Collaborative team player with clear communication skills.
• Detail-oriented with strong follow-through.
• Motivated to learn and take on increasing technical responsibility.
• Positive, proactive mindset with an interest in cybersecurity and infrastructure.

• 3-5 years of combined service in Service Desk, End User Support, or technical support roles with security responsibilities.
• Strong hands-on experience supporting Windows and macOS endpoints.
• Practical experience with Microsoft Intune, Defender for Endpoint, and Microsoft 365 security tools.
• Familiarity with endpoint security concepts, patching, configuration management, and device compliance.
• Experience working with a service management platform (e.g., Freshservice or similar).
• Strong documentation, organization, and time-management skills.
• Demonstrated interest in security, automation, and career growth beyond traditional Service Desk work.
• Working knowledge of security frameworks such as CIS and NIST (preferred)
• Scripting experience (PowerShell preferred)
• Industry certifications such as CompTIA A+, Network+, or Security+. (preferred)

Job Benefits

• Medical, dental, and vision coverage.
• Employer 401(k) safe harbor and profit-sharing contributions.
• Work/life programs such as flexible work arrangements, flexible paid time off, paid parental leave, employee assistance program, education reimbursement program.
• Community involvement opportunities.
• Onsite cafeteria.
• Onsite fitness center.
• Referral program.

Santa Fe is the capital of New Mexico. Founded in 1610 and nicknamed "The City Different," Santa Fe captures hearts and minds with its museums, restaurants, theater, opera, and adobe-style architecture. With an average of over 300 sunny days per year and picturesque landscape, it's no wonder that outdoor activities such as skiing and hiking in "The Land of Enchantment" attract visitors from around the world.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, gender, gender identity or protected veteran status.