Airport Call Center Support in Pittsburgh, Pennsylvania at LAZ Parking Mid Atlantic, LLC
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Job Description
The Spirit of the Position:
The LAZ Call Center Support Team is a group of dedicated customer service representatives providing technical support and answering customer questions over the phone for the Pittsburgh International Airport. Team members assist with on-site and inbound calls, including reservations, tickets, parking information, and cashiering functions as needed. Other related duties may be assigned.
How do you know if this is the right job for you?!
You are:
Charismatic, full of energy, and happy to help in any way you can.
Responsible you never disappoint because its not in your nature.
Calm and professional under pressure.
Proficient in basic computer skills and comfortable using parking revenue control systems.
Able to work independently or with supervision.
Skilled in professional and effective communication.
Open to feedback and different points of view.
Reliable, punctual, and demonstrate a sense of urgency.
A strong team player who helps motivate others.
Why LAZ?
Team-oriented atmosphere
Opportunities for growth and advancement
Paid training no experience? Well train you!
Free company uniform
Medical, dental, and vision 3 plan options!
Competitive pay and wages
401(k) retirement savings plan
Paid time off and holidays
Professional development opportunities
Education:
High school diploma or GED preferred but not required.
Experience:
Strong customer service experience required
Cash handling experience preferred but not required
Parking industry experience preferred but not required
Skills:
Willingness to be flexible and work at multiple facility locations
Ability to handle challenging or emotionally charged situations
Ability to speak, read, and comprehend English
Confident in making decisions and standing firm when needed
Excellent multitasking skills
Physical Demands:
Willingness to work in various weather conditions (heat, wind, snow, rain, etc.)
Ability to lift, push, and pull at least 10 pounds
Ability to stand, walk, and move for extended periods of time
Frequent bending, stooping, squatting, and lifting
FLSA Status: Non-Exempt