Patient Scheduling Specialist in Phoenix, Arizona at Foothills Neurology P C

Specific Role:

Patient Scheduling Specialist

Reports to:

Patient Scheduling Supervisor

Department:

Operations

Location:

Ahwatukee, Main

Occupation:

Medical Administrative Assistant

Salary Range:

Schedule:

Full-Time M-F 8-5

Travel:

None

Job Description:

Administrative Functions

• Independently create and schedule patient appointments within the electronic medical record for a complex, multi-provider medical practice
• Gather and enter accurate patient demographics to assess the nature of the request and determine appropriate appointment availability
• Apply Foothills Neurology scheduling criteria and clinical requirements to ensure proper appointment type and provider selection
• Advise patients on co-payments, referral/authorization requirements, and any preparation needed for their visit or procedure
• Collect and verify all guarantor and insurance information to help assess patient eligibility
• Communicate effectively with patients, referring physicians, allied health staff, customers, and family members
• Navigate multiple systems simultaneously while maintaining accuracy and speed
• Manage high-volume patient interaction, remaining available or on calls/messages 90% of the workday
• Handle telephone calls, voicemails, and electronic messaging systems efficiently and professionally
• Learn and follow multiple complex scheduling workflows
• Ensure accuracy and thoroughness in all patient-related documentation and electronic communication
• Provide exceptional customer service by ensuring patients feel supported, informed, and prepared
• Prioritize timely service and complete resolution of patient questions and scheduling needs
• And any other duties as assigned by company management to which employee is qualified which will not detract from primary responsibilities.

Personality & Service Requirements

• Maintain a cheery, helpful, patient-centered demeanor at all times
• Demonstrate a strong commitment to making patients feel cared for, informed, and prepared
• Uphold customer-service excellence as the #1 priority in every interaction

Required Education:

High School Diploma or GED

Minimum 6 months related experience preferred

Requested Qualifications/Skills:

Ability to juggle multiple priorities in a fast-paced environment

Strong communication, interpersonal, and problem-solving abilities

Telephone & Computer proficiency

Customer Service

Time Management

Ability to handle confidential information with discretion and professionalism

Team collaboration skills

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus