Quality Engineer - Automotive Customer Quality in Novi, Michigan at AUO Corporation America

About AUO Mobility Solutions

AUO Mobility Solutions Corporation America is a spin-off from AUO focused on the rapidly evolving mobility industry. We develop smart cockpit and automotive display technologies that power the next generation of vehicles.

As the industry shifts toward electrification and software-defined vehicles, we work across the mobility ecosystem to connect hardware, software, and system integration for advanced in-vehicle experiences.

Our solutions include display HMI systems, smart cockpit platforms, and integrated mobility technologies developed with global automotive partners.

We are committed to building a human-centered mobility experience—making transportation smarter, safer, and more connected through continuous innovation.

Why this role matters

Help ensure the quality and reliability of advanced automotive display and mobility products at the customer level.

In this role, you will serve as a key interface between customers, manufacturing locations, and global engineering teams to support issue resolution, failure analysis, and continuous quality improvement throughout the product lifecycle.

Key Responsibilities

• Build and maintain strong customer relationships to support customer satisfaction and program success
• Support customer issue resolution activities related to receipt, assembly, and production concerns
• Utilize structured problem-solving methods such as 5W2H, 8D, and root cause analysis to investigate quality issues
• Support Safe Launch activities as an interface between OEM/Tier 1 customers and global teams
• Serve as the primary point of contact for customer quality concerns and complaints for assigned programs
• Coordinate containment, sorting, and isolation activities at customer production locations when required
• Provide timely failure analysis (FA) reports in customer-required formats, including 8D reporting
• Maintain reject tracking and communicate interim and permanent corrective actions to customers
• Develop a strong understanding of customer applications and vehicle integration requirements
• Lead customer complaint review and problem resolution meetings with cross-functional teams
• Support detailed failure analysis activities using lab and diagnostic equipment
• Train quality auditors on inspection methods, product acceptability, and material handling procedures

• Bachelor’s degree in engineering or related technical discipline preferred (Equivalent automotive quality experience may be considered in lieu of degree)
• Minimum 5 years of experience in automotive Supplier Quality and/or Product Quality
• Experience supporting OEM or Tier 1 automotive customers
• Understanding of structured problem-solving methodologies (5W2H, 8D, FTA, etc.)
• Experience performing or supporting failure analysis activities
• Familiarity with diagnostic tools such as oscilloscopes, digital multimeters (DMM), and optical microscopes
• Strong organizational, prioritization, and time management skills
• Proficiency with Microsoft Office applications, particularly PowerPoint
• Excellent written and verbal communication skills
• Strong collaboration and leadership abilities within cross-functional teams

Preferred Qualifications

• Six Sigma Green Belt certification
• Mandarin language skills
• Experience supporting Stellantis quality systems and customer requirements

Benefits

We offer a comprehensive and competitive benefits package designed to support employees and their families:

• 100% employer-paid medical, dental, and vision coverage for employees and their dependents
• Company-paid short-term and long-term disability insurance
• Choice of three Blue Cross Blue Shield (BCBS) medical plans, including a High Deductible Health Plan with Health Savings Account (HSA) and company contributions
• 401(k) plan available from day one, with a competitive company match
• 18+ days of paid time off (PTO) annually, plus company holidays, with additional accrual based on tenure
• Flexible Spending Account (FSA) options
• Life insurance coverage

No third-party agencies, recruiters, or staffing firms, please.