Export Sales Coordinator in Cypress, California at Multiquip

Full-Time Non-Exempt Fullerton, CA MondayFriday (Hybrid)

Multiquip is seeking a detail-oriented and customer-focused Bilingual Export Sales Coordinator to support our growing international business. In this dynamic role, youll serve as a key point of contact for global customers, sales agents, and internal teamsmanaging the full order lifecycle and ensuring seamless international shipments.

If youre a bilingual (English/Spanish) professional with a passion for global trade, strong organizational skills, and a proactive mindset, this is a great opportunity to contribute to a fast-paced, collaborative environment.

• Provide exceptional service to international customers with timely, accurate communication
• Support outside sales agents and internal teams with coordination and issue resolution
• Manage incoming communications (calls, emails, and documentation) from customers and partners

• Process quotes and orders in SAP, including pricing, terms, product details, and delivery instructions
• Manage high-volume order activity with accuracy and efficiency
• Communicate order updates and revisions to customers and stakeholders

• Coordinate end-to-end international shipments, including air and ocean freight
• Work closely with freight forwarders to manage logistics, container sizing, and freight costs
• Verify product availability and ensure timely order fulfillment

• Prepare and manage export documentation to ensure smooth customs clearance
• Ensure compliance with export regulations, including BIS-711 forms, ETAR processes, and CE requirements
• Maintain awareness of dangerous goods (DG) regulations for air shipments

• Review open order reports and drive timely progression of shipments
• Maintain accurate records including manuals, parts documentation, and export notes
• Ensure accuracy in Return Material Authorizations (RMAs)
• Participate in process improvements and departmental initiatives

• High school diploma required; degree in Business, International Business, or Supply Chain is a plus
• 13 years of customer service experience required
• 13 years of export and/or international logistics experience preferred
• Experience with machinery or parts (industrial or automotive) is a plus

• Bilingual in English and Spanish (spoken and written) required
• Strong verbal and written communication skills with excellent attention to detail
• Ability to effectively support customers, partners, and internal stakeholders

• Proficiency in SAP and Microsoft Office (Excel, Word, Outlook)
• Experience with Adobe Acrobat or Nitro preferred
• Ability to quickly learn new systems and tools

• Understanding of export documentation, compliance, and international trade processes
• Familiarity with Incoterms (EXW, FCA, CFR, CIF, DDP, etc.)
• Knowledge of dangerous goods (DG) requirements for air shipments
• Ability to read and interpret technical documents and product information

• Strong organizational and multitasking abilities in a fast-paced environment
• Analytical thinking with sound judgment for resolving customer issues
• Highly dependable, detail-oriented, and team-focused

• Primarily office-based role requiring regular sitting, typing, and communication
• Occasional standing and walking
• Ability to lift up to 10 lbs as needed
• Visual requirements include close vision for detailed document handling
• Reasonable accommodations may be made for individuals with disabilities

• $24.00-$25.00/hr
• 11 paid Holidays
• Generous Paid Time Off accrue up to 4 weeks per year
• Excellent Benefits Package starting the 1st of the month after 30 days of employment, including:
  • Medical, Dental & Vision (including orthodontics)
  • Companypaid Life, AD&D, ShortTerm & LongTerm Disability
  • Flex Spending Account (FSA), accident plans, and supplemental options
• 401(k) Retirement Plan
• Tuition Reimbursement up to $5,250 annually
• MetLife Hyatt Legal and AFLAC plans
• Employee Assistance Program

Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (www.dhs.gov/E-Verify) is used to verify a candidates legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.

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