Member Service Representative III (Bank Teller) in Covina, California at Foothill Credit Union

Position: Member Service Representative III (Bank Teller)

Pay Range: $24.00 to $25.50 per hour

FLSA Classification: Non-Exempt

Join the Team That Puts Community First!

Foothill Credit Union isn’t just a financial institution—we’re a trusted partner proudly rooted in the heart of the San Gabriel Valley. For decades, we’ve been serving educators, healthcare professionals, municipal employees, families, and more than 250 local businesses with one mission: to improve our members' financial health.

Our commitment to excellence speaks for itself:

• Five-Star Rating from Bauer Financial—placing us among the best in the industry.
• Recognized by America's Credit Union with Diamond Awards in 2025 and 2026 for marketing excellence.
• #1 in California for Q4 2025 in the overall return of value to members among peer credit unions ($700MM–$1B), according to Callahan & Associates.

But we’re more than numbers—we’re a community advocate. Through partnerships, events, sponsorships, and fundraising, we give back to the people and organizations that make the San Gabriel Valley thrive. When you join Foothill, you’re not just building a career—you’re making a difference.

Ready to be part of something bigger? Apply today and help us continue to raise the bar for service, innovation, and community impact!

Benefits and Perks:

• 100% covered Medical/Dental/Vision for Team Members
• 401(k) plan with match
• Profit-Sharing Plan
• Loan Discounts
• Paid Holidays
• Paid Time-Off
• And more!

What You’ll Do: As a Member Services Representative, you’ll be at the heart of creating exceptional experiences that truly make a difference in our members’ financial journeys. Guided by our mission of “Exceeding Members’ Expectations,” you’ll build meaningful relationships through every interaction—delivering service that is not only professional and efficient, but genuinely warm and helpful. In this dynamic role, you’ll have the opportunity to connect members with the right products and services by understanding their needs, all while achieving—and surpassing—sales goals that reflect your impact. In this senior teller position, you’ll play a vital part in advancing organizational initiatives and promotions, all while maintaining top-tier service standards. If you’re driven, people-focused, and eager to grow, you’ll thrive as you continuously expand your knowledge of credit union offerings, operations, and compliance, with access to ongoing training that supports your professional development and success.

Essential Duties and Responsibilities: The requirements below represent the knowledge, skill, and/or ability required, but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

• Assist in the coordination of daily scheduling of lunch and break times for branch staff
• Analyze, research, and resolve problems and members’ issues with limited assistance
• Deliver an outstanding member experience by adhering to the sales and service standards of the credit union
• Process deposits and withdrawals for Individual Retirement Accounts (IRAs)
• Receive and disburse funds, and accurately process transactions such as deposits, withdrawals, loan payments, account transfers, and updates to account signers
• Process loan advances from credit card or line of credit accounts
• Issue cashier's checks according to credit union policies and procedures
• Maintain an accurate and balanced cash drawer on a daily basis
• Assist members with opening new accounts, including checking, savings, IRAs, certificates, trust, custodial, fiduciary, and organizational accounts
• Complete all necessary documentation for new accounts, ensuring compliance with applicable regulations and policies
• Identify and promote products and services aligned with member needs to meet or exceed cross-selling goals
• Serve as a leader in cross-selling efforts, consistently driving team success in product and service adoption
• Support team members by providing assistance during out-of-balance situations and resolving complex member issues
• Maintain daily vault cash balance and place currency orders to ensure adequate branch cash levels
• Efficiently scan checks to support daily balancing and branch reconciliation
• Assist at different branches as needed
• Assist with transaction overrides in accordance with authority limits and internal policies
• Effectively resolve complex or sensitive member concerns through sound judgment and problem-solving

Experience/Education Requirements:

• High school diploma or equivalent, plus three (3) years of credit union/banking experience.
• At least three (3) years of cash handling experience and understanding of the check processing payment process
• Must have a complete understanding of credit union and banking regulations and statutes

Desired certifications in the following areas:

• None

Other Skills and Abilities:

• Strong interpersonal skills, a positive attitude, and a willingness to assist others

• Ability to identify members’ opportunities for financial improvement, communicate recommendations, and provide support

• Effective verbal and written communication skills

• Reliable attendance and good judgment

• Basic math skills and organizational ability

• Projects a professional image

• Bilingual (Spanish/English) proficiency preferred