Member Experience Specialist I (Universal Banker) in Somerville, Massachusetts at Rockland Federal Credit Union

About the Role

This frontline role delivers accurate, efficient, and welcoming service to members by handling routine transactions, supporting basic account needs, and maintaining a balanced cash drawer. The Member Experience Specialist I promotes products through needs-based conversations and refers more complex requests as needed, while following all security, compliance, and fraud-prevention procedures. This position is currently part-time with a maximum of 27 hours per week to align with branch hours of operation.

What You'll Do
• Process routine transactions including deposits, withdrawals, transfers, and loan payments
• Provide account support and respond to basic member inquiries
• Perform account maintenance such as address updates, debit card assistance, and stop payments
• Promote products and services through needs-based conversations and refer complex needs as appropriate
• Balance cash drawer daily and maintain accurate transaction records
• Follow all security, compliance, and fraud-prevention procedures
• Support branch operations and deliver a professional, member-first experience

What We're Looking For
• 1+ year of experience in banking, financial services, retail, or cash handling
• Strong attention to detail and accuracy
• Effective communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Notary Public and credit union experience a plus

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $20.00 - $22.00 per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.