Onsite Support Technician - Level 1 at Avidex – New York, New York

About Us:

At Avidex, we are driven by a deep passion for delivering cutting-edge audiovisual solutions that empower organizations and enterprises to foster collaboration, creativity, and idea-sharing. Our commitment to excellence is reflected in our use of best-in-class audiovisual and unified communication technologies. As a forward-thinking company, we actively seek individuals who share our enthusiasm for innovation.

Avidex is on the lookout for a dedicated individual to join our team as a Onsite Support Technician. In this role, you will collaborate with Level 2 and Level 3 Support Technicians to troubleshoot and repair systems, including computers, servers, and hardware, ensuring seamless functionality for our esteemed clients.

Requirements:

• High School or GED diploma
• Physical ability to lift 30-40 pounds
• Mechanical aptitude to use tools like screwdrivers and drills
• Patience and effective communication skills, both verbal and written, to work with non-technical individuals
• Comfortable working independently and maintaining a professional appearance while at client sites, including Mount Sinai Hospital
• Regular Part-Time role with flexibility for occasional schedule changes with short notice, including holidays and weekends
• Organized, proactive, and a problem-solver with a "Can Do” attitude, capable of managing multiple issues simultaneously
• Bondable, highly trustworthy, and dependable, with proven detail-oriented skills and superior work habits
• Availability to work 8 AM-8 PM Thursdays to Sunday, including holidays

Responsibilities:

• Provide comprehensive support for Avidex products, offering hardware, software, and network assistance.
• Collaborate with Level 2 and Level 3 Support Technicians to troubleshoot and repair various systems and equipment.
• Monitor the dashboard daily for IPTV and other Avidex products, ensuring optimal performance.
• Assist in the use of the Interactive platform, offering support for both patient education and entertainment products.
• Educate patients on the system's functionalities, empowering them to navigate and utilize it independently.
• Develop and maintain strong customer relationships by responding promptly, keeping customers informed of resolution paths, and ensuring complete issue resolution.

Embark on a rewarding career journey with Avidex, where innovation and excellence meet to redefine the future of audiovisual solutions. Apply now and become an integral part of our dynamic team!

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.