Field Service Manager at United Service Technologies – Livermore, California

Weekly Pay – Reliable pay, every weekFully Equipped for Success – Company vehicle, gas card, uniforms, and phone providedWork-Life Balance – Generous paid time off, paid holidays, and your birthday offComprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)Company-Paid Protection – Long-term disability and basic life insurance at no cost to youComprehensive Training Opportunities– Advance your skills through manufacturer certified programs, company training, or a blend of both.Retirement Planning Made Easy – 401(k) with company match and immediate vestingEmployee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

Oversee and manage field service operations for commercial cooking equipment including ovens, fryers, steamers, griddles, warmers, and related kitchen systems, ensuring high-quality service and repair in accordance with manufacturer specifications.Lead service efforts for refrigeration equipment including walk-ins, reach-ins, ice machines, and self-contained units, ensuring optimal performance and regulatory compliance.Supervise, coach, and support field technicians, providing technical guidance and ensuring adherence to service standards and best practices.Coordinate and prioritize service schedules to ensure timely response to customer needs and minimize equipment downtimeReview and support complex troubleshooting and repair efforts, ensuring issues are resolved efficiently and effectively.Ensure all service work involving gas, electrical, and mechanical systems is performed safely and in compliance with applicable codes and regulations.Partner with customers and internal teams to deliver a high level of service, maintain strong relationships, and resolve escalations as needed.Ensure compliance with all safety regulations and company policies.Support ongoing training and professional development to enhance team capability and technical expertise.

5+ years of experience in commercial foodservice service and repair, including hot side cooking equipment (ovens, fryers, steamers, griddles, warmers, and related kitchen systems) and refrigeration equipment (walk-ins, reach-ins, ice machines, self-contained units)Valid drivers license with a clean driving record requiredPrevious experience leading or supervising field service teams is highly preferredStrong mechanical and electrical troubleshooting skills, with the ability to guide and mentor techniciansProficiency reading and interpreting technical manuals, schematics, wiring diagrams, and blueprintsExcellent problem-solving and decision-making skills, with the ability to prioritize and manage multiple service calls and team activitiesExceptional communication and customer service skills, including managing customer expectations and resolving escalationsAbility to lift up to 50+ lbs. and work in varying indoor / outdoor conditionsAbility to climb ladders, work from heights, and crawl in tight quartersFamiliarity with field service tools and equipment; industry-standard hand tools preferredWillingness to participate in an on-call rotation as neededEPA Universal certification preferred