Private Label Customer Service Representative at American Leather Operations LLC – Conover, North Carolina

DEPARTMENT: Administration

REPORTS: Private Label Customer Service Manager

FLSA STATUS: Non-Exempt

LOCATION: Corporate Campus, Conover N.C.

SCHEDULE: Monday – Friday 8 am – 4:30 pm

Overtime may be required beyond the posted work schedule and may vary on a weekly basis.

Since 1969, the mission of LEE Industries has been to create innovatively styled, high-quality furnishings while adhering to a set of values that focus on our customer, the community, and the environment. Our love for furniture is contagious - that is why we are unable to resist creating the best upholstery product available, all made in the USA.

LEE associates are our most valued asset. We would not be who we are today without them. We are successful because we have caring and highly skilled craftsmen that are the best in their field. LEE associates are offered the opportunity to learn and grow in their careers.

SUMMARY

The Customer Service Representative supports daily operational and administrative functions within the Private Label team.

PRIMARY RESPONSIBILITIES

KNOWLEDGE SKILLS & ABILITIES

• Minimum of three (3) years of customer service experience required; furniture manufacturing experience preferred.
• Excellent communication skills and organizational skills; strong attention to detail.
• Must be able to communicate effectively in English, both verbally and in writing, as required to perform the essential functions of the position and interact with customers, vendors, and internal teams.
• Proficiency in Microsoft Office (Word, Excel, and Outlook).
• Able to collaborate effectively with diverse teams across all organizational levels.
• Able to work independently.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.