Health Receptionist at Nakazdli Whuten – Fort St. James, British Columbia

Job Title: Receptionist (Health)

Location: Fort St. James, Nak’azdli Whut’en Health Center

Number of Positions: 1

Employment Type: Casual / On-Call

Reporting Manager: Health Manager

Wage: $ 21.05 to $ 25.00 an hour based on experience

About Us

Nak'azdli Whut'en is a proud Dakelh First Nation located near Fort St. James, British Columbia. Our community is deeply rooted in Dakelh culture, language, and values, emphasizing a connection to the land and a commitment to the well-being of our people. We are dedicated to creating inclusive and supportive services that reflect our culture and respect the unique perspectives and needs of our members. At Nak'azdli Whut'en, we strive to provide community-focused health and social services that uphold Indigenous values and address the distinct challenges facing our community.

Job Summary

The Receptionist is the first point of contact at the Nak’azdli Whut’en Health Centre. This role is responsible for greeting visitors, managing incoming calls, providing information about health services, and performing general secretarial and clerical duties. The Receptionist also supports staff with administrative tasks and ensures the reception area is welcoming and organized.

Key Responsibilities:

• Welcome and direct visitors based on their needs.
• Answer and route incoming calls, take messages, and schedule appointments.
• Provide accurate information about FNHA (First Nations Health Authority) health benefits and assist community members in accessing these services.
• Operate office equipment such as fax machines, photocopiers, and answering machines.
• Maintain and organize confidential Community Health Nurse (CHN) files and health records.
• Sort, receive, and distribute incoming mail and correspondence.
• Respond to routine inquiries and direct them to the appropriate staff or take accurate messages.
• Track staff absences and expected return times.
• Arrange courier deliveries and pickups.
• Draft, type, photocopy, and compile various documents and reports.
• Maintain the reception area and office bulletin boards to ensure a clean and welcoming environment.
• Lock windows and doors and ensure all appliances (heaters, coffee makers) are turned off at the end of the workday.
• Water plants and perform basic office maintenance duties.
• Attend training sessions as required.
• Perform additional duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Proficiency in Microsoft Word, Excel, and email communication.
• Knowledge of standard office procedures and equipment.
• Strong written and verbal communication skills.
• Excellent time management and attention to detail.
• Ability to interact professionally, sensitively, and politely with community members.
• Demonstrates a high level of professionalism, honesty, and confidentiality.
• Strong work ethic and a collaborative team attitude.
• Valid BC Class 5 Driver’s License.

Working Conditions:

• Regular interaction with the public, staff, and external partners.
• Extensive computer use and prolonged periods of sitting.
• Manual dexterity required for computer and office equipment use.
• Flexibility to work outside regular hours when necessary.

Hours of Work

Regular office hours are from 8:00 am to 4:00 pm for 7 hours per day from Monday to Friday and it is expected that all work will be completed within your regular working hours. As a Casual On-Call Receptionist, hours and days of work will vary and are not guaranteed – this is casual, on-call work on an as-needed basis.

Indigenous Commitment Statement

"Nak'azdli Whut'en is committed to fostering a culturally safe and inclusive work environment that reflects the values, traditions, and aspirations of Indigenous peoples. We actively encourage and prioritize applicants from First Nations, Metis, and Inuit communities.to apply. We recognize the importance of cultural knowledge and experience, and we honor and respect Indigenous ways of knowing and being."

Application Instructions

Nak’azdli Whut’en offers the opportunity to lead with purpose and create meaningful change for our community. As Casual / On- Call Receptionist (Health) you will have the chance to shape the future, empower a talented team, and build a legacy that reflects our values and aspirations. If this aligns with your career goals, we encourage you to apply directly through our job posting. You can also send us an email with your resume, cover letter and three references at jobs@nakazdliwhuten.ca