Clinical Triage and Intake Coordinator, Harrington Hospital Outpatient Mental Health, Southbridge - 40 hours, Days at UMass Memorial Health – Southbridge, Massachusetts

Position Title: Clinical Triage and Intake Coordinator, Harrington Hospital Outpatient Mental Health, Southbridge - 40 hours, Days

Location: Southbridge, MA

Time Type: Full time

Remote Type: Hybrid 1-2 Working Caregivers (Onsite 1 - 2 days)

Job Category: Therapy Services

Job Family: Behavioral Health

Job Type: Regular

Req ID: R26102429

Description:

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:
Exempt

Hiring Range:
$61,796.80 - $116,812.80
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Monday through Friday

Scheduled Hours:
8a-4:30p

Shift:
1 - Day Shift, 8 Hours (United States of America)

Hours:
40

Cost Center:
25081 - 4263 Outpatient Mental Health Svcs

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Performs a variety of duties involving patient assessment, psychotherapy and coordination of services. Collaborates as a member of inter-disciplinary treatment team for the development and delivery of treatment plan and discharge plans for patients.

I. Major Responsibilities:
1. Conducts intake interviews with patients and families to develop psychosocial evaluations.
2. Participates in team planning of treatment during initial interview and coordinates team meeting on a daily basis.
3. Provides psycho-social assessments and treatments, individual and group education/therapy to include dual diagnosis cases and all associated social work services.
4. Serves as a primary clinician for individual therapy, couples and family therapy.
5. Works with outpatient providers to coordinate treatment planning.
6. Documents all information obtained in evaluation, assessment, consultation, referral and disposition to comply with regulatory requirements, as well as ensuring best possible patient outcome.
7. Coordinates discharge planning which includes the assessment of housing, benefits and treatment needs. Plays key role in case management.
8. Acts as liaison with community and government agencies and develop referral network as directed.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Masters degree in Social Work.
2. Current Massachusetts Licensed Clinical Social Worker (LICSW) licensure.

Experience/Skills:
Required:
1. One to three years of social work experience
2. Demonstrated ability in psychosocial assessment, knowledge of community resources, crisis intervention skills, ability in discharge planning, and ability to work with a multidisciplinary team.
3. Data compilation and analysis skills.
4. Excellent written and communications skills.
5. Basic computer skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

ADDENDUM FOR FORMER CLINICAL S

Clinical Triage and Intak Coordinator

A Clinical Triage and Intake Coordinator is a frontline healthcare professional responsible for receiving new patient referrals, conducting initial clinical assessments, and determining the appropriate level of care. They verify insurance, manage Electronic Health Records (EHR), and coordinate with providers to ensure prompt, accurate patient placement and care.

Key Responsibilities

• Clinical Assessment and Triage: Evaluates patient symptoms and medical history to determine urgency and appropriate care, such as directing mobile crises, PHP/IOP, interventional psychiatry, medication management, outpatient therapy for individual and/or therapeutic groups.

• Communication & Liaising: Acts as a primary contact for patients, families, and referral sources to foster positive relationships and ensure smooth, and compliant patient onboarding. Managing inquiries via fax, phone, email, and EHR.

• Intake Coordination: Manages waitlists and the full admission process, including gathering patient information, verifying insurance coverage, obtaining necessary authorizations, confirming patient financial responsibility and scheduling initial behavioral health appointments.

• Clinical Diagnostics: Perform initial diagnostic evaluation and formulate preliminary treatment plans, as needed.

• Documentation & EHR Management: Accurately records assessments, patient history, legal status, and insurance information within the Electronic Health Record (EHR) system. Ensuring all forms are accurate, signed, and maintained in compliance with HIPAA regulations.

• Care Plan Assistance: Collaborates with medical staff to set patient goals and coordinate appropriate behavioral health programming.

• Community outreach and Education: Facilitates education on programming and referral process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.