Project Manager – Customer Delivery (AU) at DroneShield Group Pty Ltd – Sydney, New South Wales

Work with cutting edge AI technology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in the rapidly growing counter-drone sector.

Our customers operate in some of the most challenging and high-stakes environments in the world, including military organisations, government agencies, airports, critical infrastructure operators, and law enforcement. Protecting airspace in these settings requires technology that performs under pressure and teams that understand what’s at stake. At DroneShield, employees work at the leading edge of counter-drone innovation, helping to address real-world security challenges as drone threats continue to evolve globally.

With one of the largest listed defence company market capitalisations in Australia, now part of the ASX200 index, DroneShield is experiencing a period of hypergrowth. Revenue has surged from A$57 million in 2024 to over A$190 million in 2025, representing growth of more than 400% year-on-year, with record profitability and cashflow. The total addressable global market for counter-drone is assessed at approximately $100 billion, and is currently at the nascent stage with much of the growth still to come, with DroneShield well positioned as a global market leader, and the only public listed pure-play business in this sector.

The company has grown from 11 employees in 2017 to over 450 staff globally today, and is on track to reach around 550 by the end of 2026. This expansion includes investment of over A$50 million annually in R&D, a global pipeline exceeding A$2.5 billion, and continuous scaling of production capacity to meet accelerating demand.

The role is based at DroneShield’s central Sydney headquarters. Overseas on-the-ground presence includes Virginia (USA), Netherlands, Denmark, Mexico and Dubai, as well as distributors in over 70 countries worldwide.

About the role

DroneShield is seeking a Project Manager – Customer Delivery to coordinate and drive customer delivery activities across demonstrations, installations, training, and post-delivery support.

This role retains core project management fundamentals but is intentionally operational and execution-focused. Many activities do not arrive as fully defined projects, and priorities can evolve based on customer requirements, operational constraints, and resource availability. Success is achieved through judgement, coordination, and action — not through rigid process alone.

Reporting to the PMO and working closely with the Customer Delivery Manager, this role acts as the central coordination point between Sales, Field Service Engineers (FSEs), Engineering, Logistics, and Operations to ensure customer delivery activities progress effectively.

This role is well suited to someone who:

Enjoys ownership, ambiguity, and practical problem-solving Builds strong working relationships across technical, operational, and commercial teams Is comfortable working directly with senior leadership and operating with high visibility Steps in to resolve issues and keep delivery moving, rather than relying on rigid process

This role will energise candidates who value ownership, variety, and real operational impact. It will not suit those seeking predictability or tightly bounded projects.

This role is not well suited to someone who:

Requires fully defined scope, mature delivery frameworks, or strict project boundaries Is seeking a purely governance, reporting, or process-driven project management role Is uncomfortable making decisions or progressing work without complete information

This role suits a pragmatic, delivery-focused operator who enjoys working close to real operations and seeing tangible outcomes in live customer environments.

Responsibilities, Duties and Expectations

You will own and drive real delivery outcomes through live deployments, demonstrations, and customer engagements. Act as a central point of coordination between Sales, Field Service Engineers, Engineering, Logistics, and Operations Support customer demonstration readiness and execution, including scheduling, equipment readiness, scenario coordination, and on-site support Assist with resource planning and alignment across field and technical teams Develop and maintain Delivery plans, schedules, reports, and customer communications Support the Customer Delivery Manager with delivery status reporting, risk identification, and issue resolution Participate in customer meetings, Delivery briefings, and internal coordination forums Ensure Delivery activities align with safety, quality, export, and site compliance requirements Identify delivery friction points and contribute to continuous improvement of delivery processes and tools

What you will be working on

Multiple concurrent customer activities at different stages of maturity Domestic and international delivery coordination across time zones, including periodic out-of-hours engagement to support customer delivery Evolving customer requirements and operational priorities Live operational environments where delivery outcomes matter

You will see the direct impact of your work through real deployments, demonstrations, and customer engagements.

Qualifications, Experience and Skills

Required

Demonstrated experience coordinating complex, multi-stakeholder delivery activities in dynamic or fast-changing environments Strong judgement and ability to make practical, outcome-focused decisions Comfortable progressing work where requirements evolve, while maintaining alignment with stakeholders Experience or demonstrated comfort working in agile, evolving environments where initiative, adaptability, and delivery focus are required Strong communication and coordination skills across technical, operational, and commercial teams Australian Citizen with the ability to obtain and maintain a minimum Baseline Security Clearance

Desired

Experience in technology, defence, critical infrastructure, or operational environments Exposure to demonstrations, installations, field operations, or customer delivery activities Experience using delivery or work management tools (e.g. Jira, Confluence, CRM systems) Formal project management qualifications (PMP, PRINCE2, etc.) are beneficial but not essential.

Working arrangements

This role requires flexibility to support customer delivery activities that may occur outside standard business hours Activities may include on-site demonstrations, installations, and coordination with international stakeholders

Veterans are encouraged to apply.

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.