Front Desk Coordinator at Mann Eye – Austin, Texas

Mann Eye is currently seeking a Front Desk Coordinator to join our team. We seek candidates who have prior medical or med spa front desk experience! Someone who possess exceptional customer service skills, organizational abilities, and a strong work ethic.

As the Front Desk Coordinator, you will be the first and last point of contact for our office, ensuring a positive and welcoming patient experience. Your responsibilities will include checking patients in and out, establishing rapport with our patients, ensuring that all necessary information is collected for their visit, and collecting patient payment amounts.

If you are seeking a company that values its employees and fosters an amazing company culture, we encourage you to apply today!

Responsibilities:

• Registers patients, obtains email address, verifies, and updates information as requested in medical record
• Update patient recall status in computer per documentation in chart
• Discuss & explain insurance coverage to patients
• File vision plans
• Collect payment for services rendered including refraction fees, co-pays, and outstanding balances
• Monitor patient wait time and alert clinic manager if wait time is over 20 minutes
• Monitor reception area for cleanliness and adequate reading materials
• Maintain patient confidentiality in accordance with HIPAA and practice guidelines
• Maintain positive working relationship will all staff members
• Other duties as assigned

• Minimum of 2 years of experience in a medical office or a guest-oriented environment (preferably in a high-end spa, country club, beauty industry, high-end retailer, or similar field)
• Experience in optical, optometry, and/or sales is preferred
• Proficiency in Microsoft Office
• Strong attention to detail
• Ability to multitask effectively
• Reliability and dependability