Seasonal Customer Associate/Harbor Attendant in Everett, Washington at Port Of Everett

Description:

POSITION TITLE: Seasonal Customer Associate/Harbor Attendant

SUPERVISOR’S TITLE: Marina Manager

DEPARTMENT or DIVISION: Marina Office

APPOINTMENT INFORMATION: Full-Time, Summer Seasonal (Temporary)

HOURS: Work hours will vary, including potential weekend and evening shifts

ABOUT THE PORT OF EVERETT

The Port of Everett, located on Port Gardner Bay at the mouth of the Snohomish River, was formed by the citizens of Everett in 1918 to create economic opportunities and protect the waterfront for the community. The Port has a long history of providing marine-related services and appropriate public access to the waterfront. The Port strives to bring quality jobs, business, and tourism opportunities to its local and surrounding communities, and is committed to enhancing, restoring and preserving the overall environmental health of our waterfront through environmental remediation, pollution prevention and resiliency planning.

The Port of Everett operates three lines of business: 1) international shipping terminals; 2) marina facilities; and 3) real estate development. The Port operates eight shipping berths situated on approximately 125 acres of land, and specializes in handling high-value, conventional and over dimensional cargoes in support of the aerospace, military, construction, manufacturing, agriculture, energy and forest products industries.

The Port of Everett runs the largest public marina on the West Coast with more than 2,300 recreational boating slips and a 13-lane public boat launch facility. On the real estate side, the Port owns 3,800 acres of property, including Jetty Island, and works to return environmentally damaged property to productive use, restoring economic prosperity to the waterfront. The Port’s properties also provide numerous public access and recreational opportunities for area residents and visitors to enjoy, supporting a vibrant, livable and balanced waterfront that generates economic and recreational opportunities. Through its operations, the Port supports nearly 40,000 jobs and contributes $433 million to state and local taxes.

JOB SUMMARY

The Customer Associate/Harbor Attendant role helps the Marina office staff in supporting our boating community by providing exceptional customer service in our Marina office and assisting staff and guests throughout the Marina and Port facilities.

ESSENTIAL FUNCTIONS

• Assist Marina staff with greeting customers and answering phones
• Assist with monitoring guest reservations requests and preparing for group reservations
• Assist Marina Tenants with requested services: issuing key fobs/cards, moorage registration and terminations, update records as appropriate
• Assist Marina staff with various tasks and projects as requested: filing, photocopying, mailing, meter reading and creating signage
• Assist in providing services to Guest Moorage customers
• Walks the docks regularly to monitor guest docks/floats
• Assist guests with tying up boats, helping connect to power and water
• Help guests with Guest Moorage payment
• Assist with slip availability and assignments
• Perform general housekeeping on floats: light cleanup and proper storage of dock carts
• Provide direction and information to Marina guests and tenants
• Assist with setup and teardown of Marina events
• Report maintenance issues and submit work orders
• Collaborate closely with cross functional team members to ensure seamless communication, efficient task completion, and a welcoming environment for all guests
• Maintain an upbeat, solutions-oriented attitude that helped foster a supportive workplace culture and strengthened overall team performance
• Operate the Port’s shuttle on an as needed basis, delivering reliable transportation services while upholding a friendly, guest focused experience

OTHER JOB DUTIES

• Observe all company, health, safety and environmental rules, ensuring that you are provided with full information on your area specific safety issues, all unique hazards are identified, and you are provided with the proper equipment to carry out your job in a safe manner
• Maintain the work area to a high standard of housekeeping and low incidence of physical hazards
• Report all incidents and accidents promptly to Manager
• Participate in Port events to support organizational engagement and culture
• Perform other duties and project assignments as directed to meet operational needs

Requirements:
Knowledge, Skills, & Abilities (KSA’s) Required of all Port Employees:The possession of the following KSA’s by all Port employees assures that the Port is maintaining a knowledgeable, capable, professional staff that is committed to the Port’s mission. As such, all Port employees are expected to:

• Demonstrate expertise specific to their profession and maintain appropriate licensing/certification
• Possess intermediate level personal computer skills and the ability to effectively utilize electronic communication systems
• Display the diplomacy necessary to address sensitive issues or complaints—both public and private
• Possess effective conflict resolution and personal negotiation skills
• Exhibit high ethical standards in the execution of position responsibilities
• Cultivate and contribute to a dynamic, team-oriented work environment by being responsive, timely, respectful and knowledgeable
• Communicate effectively in English, including the ability to read, write, analyze and interpret complex documents and other written material
• Possess a valid driver’s license and maintain insurability under the Port’s auto insurance plan
• Respond to evening, night and or weekend concerns/needs as required to fulfill position responsibilities

Preferred Work Experience:

• 1 year customer service or work in an office environment
• CPR, AED and First Aid certification is a plus
• VHF radio experience is a plus

Preferred Knowledge, Skills & Abilities:

• Basic understanding of office equipment and programs such as Word, Outlook and Excel
• Ability to handle unexpected situations and find solutions quickly
• Ability to efficiently manage time to balance multiple tasks and responsibilities
• Recreational boating experience is a plus
• Strong knowledge of customer focused service standards, with a proven track record of maintaining professionalism and empathy in fast paced or high pressure environments
• Knowledge of best practices for service recovery, including de escalation techniques and follow through to ensure customer satisfaction

Physical Requirements and Working Conditions:

• Prolonged periods standing and walking.
• Able to stoop, kneel, crouch, bend, balance, climb ladders, stretch, push, pull, and move as needed
• Must be able to lift and carry up to 40 pounds
• Able to tolerate a work environment that is moderate to noisy
• Able to work outdoors and indoors
• Able to work extended hours in varying weather

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.