Customer Support Representative at RSA LLC – Woodinville, Washington

Document Type: Job Description

Position Title: Customer Support Representative

Reports To: Customer Success & Logistics Manager

Revised: 05/14/2025

Company Overview

At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives.

As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity.

To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech.

Functional Description

The Customer Support Representative will manage customer accounts, provide exceptional customer service, and act as the primary liaison between customers and our internal teams. You'll play a key part in ensuring smooth communication for repair transactions and supporting customer needs to drive satisfaction, retention, and engagement. No technical background is required, but a customer-first mindset and strong communication skills are essential. The ideal candidate is organized, relationship-oriented, and motivated to help customers get the best possible service

Scope of Outcomes

The core responsibilities for this position include:

Qualifications

Required qualifications include:

Preferred qualifications include:

Environmental and Physical Requirements