Clinical Manager - Health Access Point at Rafiki Coalition – San Francisco, California

Company Description:

Rafiki Coalition for Health and Wellness is a San Francisco-based nonprofit dedicated to eliminating health inequities and improving the lives of Black, African American, and marginalized communities in the Bay Area. For over 35 years, we have provided a safe, welcoming space where health, healing, and hope come together. We offer a holistic range of services, including free and low-cost health screenings, HIV prevention and care, mental health counseling, housing and economic support, fitness classes, and nutrition programs. Guided by a belief that wellness is more than the absence of illness, we embrace a whole-person approach that honors the cultural, social, and emotional needs of our community.

At Rafiki, we are more than a service provider. We are a trusted partner, advocate, and resource. Our work is rooted in compassion, cultural humility, and a commitment to social justice. Every day, our team stands with our community to dismantle barriers, amplify voices, and create pathways to health and opportunity.

If you're looking to join a mission-driven organization where your work directly empowers individuals and strengthens communities, Rafiki Coalition is the place to make a meaningful impact

Job Description:

The Clinic Manager for the Health Access Point (HAP) Program is responsible for the day-to-day administrative, operational, and compliance oversight of the HAP clinic. This role ensures that clinic operations run smoothly, services are delivered in alignment with program goals, and staff are supported to provide high-quality, culturally responsive care. The Clinic Manager serves as a key liaison between clinical staff, operations, and leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinic Operations

• Oversee daily clinic operations, including scheduling, patient flow, space utilization, and coordination of services
• Ensure clinic policies, procedures, and workflows are implemented consistently and effectively
• Identify operational gaps and recommend improvements to enhance efficiency, quality, and patient experience
• Oversee operational workflows for specimen collection services, including finger-stick testing, oral swabs, and other point-of-care screening procedures
• Ensure appropriate space setup, privacy, infection control standards, and patient flow for specimen collection activities
• Coordinate supply management for testing materials, sharps containers, biohazard disposal, PPE, and related equipment

Program & Administrative Management

• Support implementation and ongoing administration of the HAP Program in alignment with organizational goals and grant or funding requirements, if applicable
• Maintain accurate program documentation, reports, and records
• Coordinate with leadership on program planning, timelines, and deliverables

Staff Coordination & Supervision

• Supervise and support clinic administrative staff and, where applicable, non-licensed program staff
• Assist with onboarding, training, scheduling, and performance support for clinic team members
• Foster a collaborative, respectful, and mission-aligned clinic culture
• Monitor proper labeling, storage, transport, and chain-of-custody procedures for specimens in accordance with regulatory and laboratory requirements

Compliance & Risk Management

• Ensure compliance with OSHA Bloodborne Pathogens Standard (29 CFR 1910.1030), federal, state, and local laws and regulations, including California health, privacy, and workplace requirements
• Support and maintain adherence to confidentiality, documentation, and record-keeping standards
• Serve as a point of contact for operational issues related to audits, inspections, or compliance reviews
• Monitor proper handling, labeling, storage, and disposal of biohazous waste and sharps in accordance with state and local requirements

Client & Community Engagement

• Support a welcoming, trauma-informed, and culturally responsive clinic environment
• Address client concerns or operational issues in collaboration with clinical leadership
• Coordinate with internal departments and external partners as needed to support service delivery

Financial & Resource Oversight

• Assist with budget tracking, purchasing, and resource allocation for clinic operations
• Monitor supplies, equipment, and facility needs to ensure continuity of services

Requirements:

REQUIRED

• Bachelor's degree in health administration, public health, social services, business administration, or a related field, or equivalent experience
• Minimum of 3-5 years of experience in clinic, healthcare, or human services operations
• Demonstrated experience in administrative and operational management
• Strong organizational, communication, and problem-solving skills
• Knowledge of confidentiality, privacy, and compliance standards applicable to healthcare or behavioral health setting
• Knowledge of OSHA Bloodborne Pathogens Standard and infection prevention protocols
• Experience overseeing clinical safety compliance in a healthcare or community clinic setting

Preferred

• Experience working in community-based, behavioral health, or integrated care settings
• Supervisory or team-lead experience
• Familiarity with grant-funded or program-based services
• Experience working in culturally diverse and mission-driven organizations

Additional Information:

Work Environment & Physical Requirements

• May work in environments where exposure to blood, bodily fluids, or other potentially infectious materials (OPIM) is possible
• Must follow universal precautions and use appropriate personal protective equipment
• Ability to respond to clinical safety incidents in accordance with established protocols

Application Instructions:

Please provide:

• An Updated Resume
• Cover Letter describing:
  • Your experience managing clinic operations in regulated healthcare settings, including oversight of specimen collection or biohazard-related workflows,
  • How you ensure safety, compliance, and operational efficiency.
  • And, briefly explain why Rafiki Coalition's mission and community-centered approach align with your professional values.