FOH Support at Canyon Echo Park LLC – Brooklyn, New York

The shop has a full espresso + house-made speciality/seasonal beverage menu complemented by pastries from local makers/bakers, and a simple, but thoughtful made-to-order toasts and sandwich menu. We care about quality in all of our offerings, sourcing produce from the local farmers markets and direct from farmers, in addition to the certified organic coffees we roast at a premier warehouse & roasting facility in Los Angeles.

The FOH support role is primarily responsible for running and bussing as well as various sidework tasks during the shift. All FOH employees including baristas are cross-trained to be able to jump in where needed most, but the runner/busser is essential in ensuring the Canyon Coffee experience is seamless for patrons and team. FOH support keeps service flowing smoothly so that our baristas and leads can ensure transactions and quality of product and hospitality are being maintained.

KEY RESPONSIBILITIES

• Help run beverages, pastries, food to customers correctly, efficiently and with care
• Bus (clear and clean) tables efficiently and with attention to detail/cleanliness between guests, and throughout service
• Help run, clean, reset dishes
• Follow all directions provided by management and leads to meet service standards
• Help replenish and maintain guest stations/service items throughout operating hours, communicating with team as necessary
• Help maintain cleanliness and organization in the cafe, patio, restrooms
• Follow all health and safety regulations and restaurant procedures
• Deliver excellent customer service with a warm, friendly, professional attitude
• Handle urgent guest needs or questions with timeliness or be able to communicate clearly with team members to assist

GENERAL REQUIREMENTS

• 1+ years of FOH work in a proper brick-and-mortar cafe/coffee/restaurant or equivalent
• Experience in/familiarity with quick-service/fast-casual setting and pace
• Observant attention to detail
• Ability to maintain composure and professionalism in potentially chaotic situations
• Professional and positive attitude when interacting with peers, patrons, supervisors
• NYC DOH / Food Protection Certificate preferred (or ability to obtain)
• Ability to adapt and pivot within a lively cafe environment

• Frequent standing, walking; majority of work will be on your feet
• Ability to occasionally lift and/or move items up to 40lbs utilizing proper techniques and support
• Frequent bending at the waist, reaching, grabbing, potential squatting, kneeling
• Frequent moving / working indoor in enclosed kitchen and outdoor (back and forth to basement using steep steps) throughout seasons
• Exposure to generally bustling/loud cafe & kitchen environments, operating equipment, music, guest chatter, street noises, etc.

• Health Insurance for FT employees
• 401k
• Company Discounts
• Work/Life Balance
• Professional Growth and Earning Potential
• Professional, Respectful and Supportive Environment with continued education and review

Canyon Coffee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, gender expression, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws (including the NYC Human Rights Law).