Account Executive, Small Group Employee Benefits at Smith Brothers Insurance, LLC – Glastonbury, Connecticut

As an Account Executive, Small Group Employee Benefits, you will partner with small business clients (under 50 lives) to deliver tailored employee benefits solutions and ongoing service. You will manage and grow a portfolio of employee benefits clients through new sales, referrals, and retention. You serve as a trusted advisor, guiding clients through plan selection, enrollment, renewals, and ongoing service. This role is responsible for delivering an excellent client experience while ensuring accuracy, compliance, and attention to detail.

Responsibilities & What You’ll Be Doing:

• Manage a book of business, including an assigned portfolio and growing it through new self-produced business.
• Establish and maintain internal centers of influence with Risk Advisors across the organization as a trusted Employee Benefits resource for shared clients.
• Successfully meet established annual sales and retention goals.
• Drive sales growth through outreach, referrals, rounding, cross-sell efforts, and lead follow-up.
• Manage full client lifecycle, including plan design, quoting, proposals, compliance, enrollment, changes, renewals, and service.
• Educate clients on plan options, networks, prescriptions, subsidies, and key enrollment deadlines.
• Support service needs, i.e., billing, ID cards, escalations, coverage verification, and basic claims help.
• Maintain accurate, compliant documentation and activity within CRM/agency systems.
• Partner with carriers and internal teams to resolve issues and ensure timely follow-through.
• Track and manage pipeline activity, including quoting, conversions, retention, and revenue goals.
• Deliver a strong client experience through responsive communication and proactive renewals.
• Stay current on product changes, carrier requirements, compliance updates, and market trends.
• Follow department and agency defined processes, procedures, and workflows.
• Utilize the agency management system for daily activities, documentation, and assigned tasks.
• Participate in internal training sessions as well as carrier system training.
• Review, update, and help develop processes and workflows as needed.
• Ensure compliance with agency processes, confidentiality standards, and quality metrics.
• Take on projects and other work as assigned.
• Engage in ongoing professional development through internal learning and training.
• Effectively use MS Office, standard office applications, and other technologies.
• Skillfully use AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency.
• Work effectively with all team members, provide backup support, and contribute to team collaboration.
• Demonstrate alignment with our purpose, values, and culture.

Qualifications, Knowledge, Skills, & Abilities, You’ll Bring:

• 5+ years of experience selling and servicing employee benefits for small business clients within an insurance agency environment.
• Strong knowledge with employee benefits carriers, marketplace, and compliance.
• Life & Health license in good standing required.
• Background in employee benefits underwriting a plus.
• College Degree Preferred; equivalent professional experience considered.
• Strong consultative selling skills with the ability to simplify and recommend appropriate coverages.
• Excellent service skills, delivering support with empathy, professionalism, and a client-first approach.
• Ability to manage high-volume workflows while balancing sales and service priorities.
• Strong attention to detail and accuracy in applications, documentation, and compliance requirements.
• Strong communication skills with the ability to build trust quickly and explain coverage confidently.
• Organized and self-directed, able to prioritize, meet deadlines, and maintain consistent pipeline activity.
• Team-oriented, collaborative, accountable, and willing to share knowledge and best practices.
• Growth mindset with commitment to continuous learning, product knowledge, and improving sales/service effectiveness.
• Stay relevant/ahead on industry insights and employee benefits marketplace.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong MS Office skills, with experience working in agency management systems, benefits administration tools, and carrier platforms.
• Proficiency with AI tools, AI assisted workflows, and ability to learn new/future technologies and tools.
• Committed to continuous learning and professional development.
• Collaborative team player who contributes to a positive team culture through influence and behaviors.
• Self-motivated, strong work ethic, adaptable, stress tolerance to overcome hurdles.
• Team player who consistently defaults to good.

General Working Conditions:

• Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.
• Fast paced environment with significant telephone, email, video, and in person interactions.
• Some travel and non-standard working hours may be required.
• Ability to view computer monitors for extended periods of time.
• Flexible Work Environment.

About Smith Brothers

Smith Brothers Insurance is a Top 100 National Broker with over 50 years of being independently operated. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.

We offer competitive salaries and comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) with employer match, employee assistance program, licensing and continuing education reimbursement, paid time off, paid holidays, flexibility, and more. Learn more at www.smithbrothersusa.com.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. Duties, responsibilities, and activities may change at any time with or without notice, based on business needs. This description does not constitute a contract of employment, and we reserve the right to revise the job description and/or require other tasks to be performed as circumstances change