Accounts Receivable Manager in Memphis, Tennessee at USA Hometown Experts

We are seeking an experienced and results-driven Accounts Receivable Manager to oversee accounts receivable operations across our growing portfolio of HVAC, plumbing, and electrical service brands.

The Accounts Receivable Manager will be responsible for managing billing and collections processes, monitoring outstanding receivables, improving cash flow, and ensuring the accuracy and efficiency of accounts receivable activities across multiple business entities. This position will work closely with corporate accounting, finance, and brand leadership to maintain financial accuracy, resolve outstanding balances, and implement consistent processes throughout the organization.

The ideal candidate is a proactive leader with strong analytical skills, exceptional attention to detail, and the ability to manage accounts receivable operations in a fast-paced, multi-location environment.

Accounts Receivable Management

• Oversee daily accounts receivable operations, including invoicing, payment posting, account reconciliations, and collections.
• Monitor outstanding customer balances and aging reports to ensure timely collection of receivables.
• Develop and implement effective collection strategies to reduce overdue accounts and improve cash flow.
• Ensure accurate and timely application of customer payments, credits, and adjustments.
• Investigate and resolve billing discrepancies, payment disputes, and account reconciliation issues.
• Establish and maintain standardized accounts receivable procedures across multiple brands and business entities.

Collections & Cash Flow Management

• Monitor accounts receivable aging trends and identify opportunities to reduce outstanding balances.
• Develop strategies to minimize delinquent accounts and improve collection performance.
• Collaborate with brand leadership to address past-due balances and resolve customer payment issues.
• Review accounts recommended for write-offs and ensure appropriate documentation and approvals.
• Provide regular updates to finance leadership regarding collection performance, outstanding receivables, and potential financial risks.

Financial Reporting & Analysis

• Prepare and analyze accounts receivable aging reports, collection metrics, and other financial reports.
• Track key performance indicators, including Days Sales Outstanding (DSO), aging balances, and collection effectiveness.
• Assist with month-end and year-end closing activities, including reconciliations and reporting.
• Identify trends, discrepancies, and opportunities for process improvement.
• Ensure accurate accounts receivable records to support financial reporting, audits, and internal controls.

Team Leadership & Process Improvement

• Supervise, train, and support accounts receivable team members, as applicable.
• Establish performance expectations and monitor productivity, accuracy, and collection results.
• Develop and implement standardized workflows to improve efficiency and consistency.
• Identify opportunities for automation and system enhancements.
• Promote accountability, collaboration, and continuous improvement within accounts receivable operations.

Cross-Functional Collaboration

• Partner with corporate accounting, finance, and operational leadership to align accounts receivable processes with business objectives.
• Communicate with brand managers regarding outstanding balances, billing concerns, and collection priorities.
• Coordinate with customer service and operational teams to resolve account discrepancies.
• Ensure compliance with company policies, accounting standards, and established internal controls.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent relevant experience.
• 5+ years of accounts receivable, collections, or related accounting experience.
• 2+ years of supervisory or management experience.
• Strong understanding of accounts receivable processes, billing, collections, and account reconciliations.
• Proficiency in Microsoft Excel and accounting software or ERP systems.
• Experience analyzing financial reports and monitoring accounts receivable performance metrics.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Ability to handle confidential financial information professionally.

Preferred:

• Experience managing accounts receivable functions across multiple business entities or locations.
• Previous experience in the HVAC, plumbing, electrical, construction, or home services industries.
• Experience implementing process improvements and standardized collection procedures.
• Familiarity with high-volume customer billing and payment processing.
• Experience working within a growing or acquisition-focused organization.

• Leadership and team development
• Financial analysis and reporting
• Collections strategy and cash flow management
• Accuracy and attention to detail
• Process improvement and operational efficiency
• Problem-solving and decision-making
• Cross-functional communication and collaboration
• Accountability and results orientation
• Adaptability in a growing, multi-brand organization