Business Development Specialist in at Montana Family Pharmacies

A Little About Us

Montana Family Pharmacies is dedicated to helping our members “Experience the power of people who care.” This commitment goes beyond being just a tagline, it’s the foundation of how we operate every day. Our philosophy is simple: do right by our members, do right by ourselves, and do right by the company. Since our inception, we have worked tirelessly to empower our members to tackle significant challenges, compete effectively with large chains, and make a positive impact on their communities while improving the health of the patients they serve.

About Your Role

The Business Development Specialist supports Montana Family Pharmacies' membership growth by identifying and engaging prospective independent pharmacies, building relationships, and promoting the value of MFP's tiered membership offerings. This position focuses primarily on growing Community membership through proactive outreach, introductory conversations, coordinating enrollment documentation, and maintaining an active, organized sales pipeline.

Working closely with the Director of Business Development & Member Success, the Specialist manages routine sales activities, ensures timely prospect follow-up, and supports more complex membership and repricing opportunities through data collection, documentation, and coordination.

The ideal candidate is a proactive, relationship-focused professional who demonstrates strong communication, organization, attention to detail, and accountability. This hands-on role combines business development with sales operations and offers opportunities for increased responsibility as experience and proficiency develop.

Duties and Responsibilities

The essential duties and responsibilities of this role include, but are not limited to, the following:

Business Development & Membership Growth

• Proactively identify, engage, and develop prospective independent pharmacies through research, proactive outreach, referrals, networking, and follow-up activities to develop relationships and generate qualified membership opportunities.
• Conduct introductory and discovery conversations to understand prospective member needs, communicate the value of MFP's tiered membership offerings, and independently manage routine Community membership opportunities.
• Maintain consistent prospect engagement and identify opportunities for Community+ membership, Prime participation, and repricing evaluations, coordinating Director involvement as appropriate.

Membership Enrollment & Sales Coordination

• Guide prospective Community members through the enrollment process, including explaining membership benefits and requirements, collecting pharmacy information, and preparing and tracking participation agreements and required documentation.
• Coordinate completed enrollments with the Onboarding team, ensuring accurate documentation, timely communication, and a seamless transition to active membership.
• Identify and advance opportunities for elevated membership by independently managing opportunities within established guidelines and coordinating Director involvement for more complex membership discussions.

Sales Operations & Pipeline Management

• Maintain accurate and organized prospect, pharmacy, and opportunity records within designated CRM and sales platforms, including activity history, documentation, opportunity stages, and next steps.
• Manage routine sales coordination and follow-up activities, monitor outstanding commitments, and track pipeline activity, membership conversions, and other key business development metrics.
• Support sales reporting, documentation, and process improvements by maintaining standardized resources, identifying inefficiencies, and strengthening the consistency and effectiveness of sales operations.

Business Support, Industry Engagement & Collaboration

• Collaborate with the Director and internal teams to support membership growth initiatives, marketing campaigns, vendor program opportunities, and effective coordination throughout the sales and enrollment process.
• Represent MFP professionally at approved industry events, conferences, pharmacy meetings, and prospective member engagements, supporting lead generation, relationship development, and timely follow-up.
• Share prospect feedback, industry insights, and opportunities for improvement while maintaining professionalism, confidentiality, and alignment with MFP's mission, vision, and core values.

Additional duties may be assigned as necessary.

Core Competencies

• Ethics and Integrity: Upholds organizational values by treating others with respect, acting with integrity, and fostering trust and accountability in all interactions and business relationships.
• Business Acumen: Demonstrates an understanding of business development, marketing strategies, and industry trends. Identifies growth opportunities and aligns activities with organizational objectives and member needs.
• Relationship Building: Establishes professional relationships through responsiveness, genuine curiosity, trust, and an understanding of prospective member needs.
• Initiative and Results Orientation: Proactively identifies opportunities, takes ownership of responsibilities, and demonstrates accountability for achieving goals. Approaches challenges with resourcefulness, persistence, and a focus on results.
• Planning and Execution: Effectively prioritizes and manages multiple projects, coordinates resources, and executes business development and marketing initiatives to achieve objectives and meet deadlines.
• Continuous Improvement: Identifies opportunities to improve workflows, strengthen documentation, and create scalable, repeatable processes that support future growth.

Supervisory Responsibilities

• The position does not have any regular responsibility for overseeing or supervising the work of other team members.

Minimum Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field; equivalent combination of education and relevant professional experience will be considered.
• Minimum of two years of experience in business development, sales, marketing, or account management, with demonstrated success in developing business relationships and driving growth.
• Experience developing and executing marketing initiatives, managing sales pipelines, and utilizing CRM systems, including HubSpot, to track business development activities and performance.
• Strong communication, interpersonal, presentation, and negotiation skills, with the ability to build and maintain effective relationships with prospective members, vendors, and internal stakeholders.
• Strong organizational, analytical, and project management skills, with the ability to manage multiple priorities, work independently, and achieve measurable results.
• Proficiency in Microsoft Office applications and familiarity with digital marketing platforms, marketing automation tools, and sales analytics.
• Ability and willingness to travel as required for prospective member meetings, vendor engagements, industry conferences, and company events.

Preferred Qualifications

• Experience working in the healthcare industry, preferably within independent pharmacy or pharmacy-related organizations.
• Familiarity with independent pharmacy operations, pharmaceutical wholesalers, group purchasing organizations (GPOs), or pharmacy management systems.
• Experience utilizing CRM, document management, and collaboration platforms, including HubSpot, DocuSign, SharePoint, or similar business applications.
• Experience working in a small or growing organization that requires adaptability, independent initiative, and the ability to manage evolving priorities and responsibilities.

Work Environment

This position is a remote, home-office-based role requiring a professional workspace conducive to focused work, virtual collaboration, and confidential business activities. The employee must have reliable high-speed internet and the ability to effectively perform responsibilities using digital communication, collaboration, CRM, and marketing tools.

The role requires a high degree of independence, self-direction, and accountability while maintaining strong collaboration with internal teams, prospective and existing pharmacy members, vendors, and strategic partners. Regular virtual meetings, business development activities, marketing coordination, and relationship management are essential to achieving organizational growth objectives.

The employee must be comfortable utilizing video conferencing, email, CRM systems, and other digital platforms to communicate effectively, manage business development opportunities, and maintain strong working relationships across geographically dispersed teams.

Travel may be required for prospective member meetings, vendor engagements, industry conferences, trade shows, team meetings, training, and other business needs.

Physical Demands

This position primarily involves sedentary work performed in a remote office environment, with occasional travel and participation in industry events, meetings, and other business activities. The role requires extended periods of computer-based work, including the use of a computer, keyboard, mouse, phone, video conferencing platforms, and other digital tools necessary to perform job responsibilities.

The employee must be able to:

• Communicate effectively and professionally, both verbally and in writing, with prospective members, vendors, and internal stakeholders.
• Read, analyze, and interpret information presented in digital and written formats.
• Utilize computers and digital communication tools to perform essential job responsibilities.
• Participate in virtual and in-person meetings, presentations, and business development activities.
• Occasionally lift and carry materials weighing up to 10 pounds, as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Position Type and Expected Hours of Work

This is a full-time, salaried position with a typical workweek of Monday through Friday. The employees regular work schedule will be established within MFP’s standard business hours of 8:00 AM to 6:00 PM MST, based on organizational and coverage needs. Some flexibility outside of the employee’s regular schedule may occasionally be required.

Company Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Sponsored Life Insurance and AD&D
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off Accrual
• Paid Sick and Safe Time Accrual
• Eight (8) Paid Holidays Annually

Montana Family Pharmacies, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.