SERVICE DESK TECHNICIAN in York, Pennsylvania at County of York

The Service Desk Technician will actively contribute to service desk operations under general direction. Duties and responsibilities include but are not limited to endpoint support, application support, access management, and service request fulfillment.

• Serve as a technical resource for service desk operations addressing requests within service level agreements and defined uptime requirements.
• Provide end user support to resolve hardware, application, and access issues.
• Participate in incident management, service request fulfillment, change management, and asset management.
• Participate in application, hardware, policy, and procedural implementations.
• Communicate with team members to escalate incidents and service requests to appropriate service owners as necessary.
• Maintain working knowledge of IT operations and functions.
• Participate in an on-call rotation.
• Work on special projects as needed.
• Other duties as assigned.