Houseperson at Postcard Cabins in Wimberley, Texas in Wimberley, Texas at Postcard Cabins in Wimberley, Texas

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Trail Runner for the Postcard Cabins in Wimberley, Texas.

Job Purpose:

This Position provides cleaning services such as picking up trash, shoveling out campfire pits, stripping cabins of dirty linen, etc. in designated areas of the outpost. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Greets guests and responds to special requests.
• Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.
• May gather waste and/or contaminated materials for disposal. Assigned areas of the outpost may include cabins, lodge area, and offices.
• Maintains privacy and security by properly announcing entry and servicing cabins as appropriate.
• Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides.
• Observes status and maintains common areas
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Performs other duties as assigned by Management.
• Keeps immediate supervisor promptly and fully informed of all problems or matters of significance.
• Work experience as a Room Attendant or Houseman/Houseperson is preferred
• Experience with industrial cleaning equipment and products
• Good physical health and stamina
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Excellent organization skills
• Ability to follow instructions

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards preferred.

This job requires the ability to perform the following:

• Pushing vacuum, carrying supplies from department to assigned cabin, carrying dirty linen to laundry shoot, removing trash to service area.
• Bending/kneeling - dusting requires bending and kneeling to reach all areas.
• Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around fixtures.
• Continuous standing - continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs - approximately 6 steps 30% of 40 hour week.
• Material/Equipment Used
• Chemicals/Agents used: Standard EcoLab cleaning chemicals.
• Protective gloves worn approximately 50% of 8 hours. Protective goggles worn approximately 5% of 40 hours.
• Operation of vacuum cleaner, site vehicle, shovels, pressure washer.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program