Assistant Manager at SRT NW, Inc. – Oak Harbor, Washington

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.

Pay Range: $43,680 - $49,000

We strive to create positive memories for all our fans and employees. We are looking for positive, energetic leaders who are passionate about the Dairy Queen brand and delivering exceptional customer service. Management roles at Dairy Queen are responsible for managing dining room and kitchen functions while motivating the team to deliver an excellent fan experience. Applicants should have experience with inventory management and ordering, scheduling, dispute resolution and employee development. The successful applicant will be eager to lead, do things right, be accountable, and have ownership in what they do.

Our commitment to your continued professional development makes this a great opportunity for you to build a career with DQ. If you want more out of your career and are a management professional who is looking take on a fun and rewarding new challenge, join our team!

Job Functions:

• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• React to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit
• Assist the General Manager with hiring, training, coaching, and developing Shift Leads and Crew Members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
• Demonstrate a team player mentality and maintain a cooperative, harmonious working relationship with management and team members
• May assist the GM in some assigned aspects of ordering, sales and labor management, interviews, and training.
• Perform other duties as assigned by management
• At all times exhibit a genuine passion for excellence

Requirements:

• Minimum 1-3 years of high volume restaurant leadership experience; previous quick service restaurant experience strongly preferred
• High School diploma or equivalent
• Basic computer skills including MS Word, Excel, and Outlook or the ability to learn these systems
• Proven track record of effectively managing COGS and labor
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Ability to work in and out of different temperature ranges.
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!