Capacity Building Program Coordinator at Louisiana Public Health Institute – New Orleans, Louisiana

PROGRAM COORDINATOR

Why is this a great job? (From the hiring manager) “This is an opportunity to play a key role in supporting the goals of the Capacity Building Team through comprehensive organizational and administrative assistance. You will be responsible for coordinating, overseeing, and performing a wide range of tasks across multiple teams operating under the larger Capacity Building initiative. We value and embrace innovation, creativity, and inclusivity, and the benefits we offer are exceptional.”

ABOUT US
The Louisiana Public Health Institute (LPHI) is a statewide, non-profit organization that has been promoting the health and well-being of Louisianians since 1997. Our 65+ employees work alongside 500+ partner organizations at the local, state, and national levels to leverage our broad expertise in public health to achieve our mission of ensuring that everyone has fair and just opportunities to be healthy and well.

Our strategic plan priority areas include Health Equity, Partnerships and Collaboration, A Healthier Louisiana, and A Thriving Organization. To learn more, visit www.lphi.org.

POSITION DETAILS

Job Title: Program Coordinator
Salary: $47,000 - $53,000 (Paraprofessional 2)

• Salary is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons

Work Schedule: 40-hour work week

• LPHI offers traditional (M-F, 8 am-5 pm), flexible (for example, M-F 10 am-7pm), and compressed work schedules (for example, M-Th 8 am-7 pm). Schedule details finalized between employee and manager.

Location: This is a Louisiana-based, hybrid position with occasional (<10%) travel required

• LPHI maintains an office in New Orleans if the employee prefers to be fulltime in-office
• Employee must reside in Louisiana during the time of employment

Team: Capacity Building Team

Reports To: Senior Program Manager

Supervises: No direct supervisee

Benefits:

• LPHI contributes 7% of pre-tax salary to the employees’ 401k per pay period regardless of employee contribution, after six continuous months of employment
• 100% paid premiums for employee health (Core plan), dental, short-term disability, long-term disability and term life insurance beginning on the first day of the month, on or following one month of full-time employment
• 100% paid Employee Assistance Program
• 100% paid parking at 601 Tchoupitoulas Parking Garage
• Traditional, flexible, or compressed work schedules
• Resources committed to professional development
• Holidays, Vacation and Sick Days:
• 15+ paid holidays per year that includes Thanksgiving Break and Winter Break
• 10 vacation days accrued per year, years 0-2
• 15 vacation days accrued per year, years 3-5
• 20 vacation days accrued per year, year 6+
• 3 personal days
• 1 floating holiday (employee’s choice)
• 12 sick days

ABOUT THE POSITION

A successful candidate will thrive in a team environment, can proactively anticipate, and manage challenges, be a self-starter with strong abilities to manage multiple responsibilities and prioritize appropriately. Day-to-day responsibilities may include managing schedules and meetings, taking meeting minutes, identifying and prioritizing items for attention, documentation management, and program activity coordination.

The Program Coordinator will be responsible for building and maintaining good working relationships with team members across the organization and may serve on a variety of committees and workgroups in a leadership and/or support capacity. LPHI is headquartered in New Orleans, with employees based throughout the state. This position can be either New Orleans-based (office/remote hybrid) or fully remote from anywhere in Louisiana.

Primary Duties and Responsibilities

Administration

• Provide support for meetings, including scheduling, minutes, and follow-up. Responds to inquiries. Schedules meetings with internal staff and external partners. Exercises good judgment with respect to priorities and effective use of the team’s time.
• Ensure preparedness and follow-through for meetings e.g., obtain and/or develop meeting purpose, objectives, and agendas, list meeting attendees and roles, schedule prep meetings as need, take notes with action items/next steps including responsible party, and schedule post-meeting debriefs and follow-up to track organization action items, as requested.
• Assist manager with timely processing of invoices and other reimbursements.
• Develop a deep understanding of the programmatic areas and stakeholders to support administrative improvements.
• Assist with the preparation, proofreading, and editing of outgoing correspondence.
• Maintain files of relevant organizational and programmatic documents. Updates documents, as necessary.
• Promote continuous improvement by developing efficiencies and implementing enhanced processes.
• Engage in professional development activities to improve job-related skills and knowledge.

Program Coordination

• Manage and coordinate teleconferences, meetings, trainings, and events as required.
• Lead coordination activities and support for BHW projects, including
• Updating project plans, stakeholder matrix, and other project tools.
• Communications materials, including SharePoint/website updates, promotional products, and more.
• Assist program manager and Monitoring, Evaluation and Learning (MEL) team in evaluation strategies, data collection, analysis, presentation, and more. This may also include supporting evaluation capacity among internal staff and sub-contractors/grantees, as well as preparing reports for funders
• Assist with evaluating technical assistance sub-contractors/grantees
• Coordinate data submissions and other information submitted by BHW program sub-contractors, grantees, etc. including but not limited to:
• Tracking data and information submissions.
• Routinely conducting quality checks for completeness and accuracy.
• Providing ongoing feedback and updates to the BHW project team.
• Generating and tracking all email communication to sub-contractors, grantees, etc.
• Updating grant and sub-contractor contact information.
• Support documentation management efforts by creating a document library and file layout.
• Anticipate project support needs, potential roadblocks, and collaborate with team members to complete tasks
• Proactively communicate and liaise with subject matter experts, funders, consultants, project participants, and staff in other LPHI departments
• Develop content about various initiatives for LPHI partners and network such as writing announcements or descriptions for the LPHI newsletter or briefly synthesizing research about a specific topic
• Support proposal and business development efforts as needed
• Facilitate meetings as needed
• Participate in department, project, training sessions, and all staff meetings

Training and Technical Assistance facilitation and Coordination

• Obtain instructor certifications for both Youth and Adult Mental Health First Aid (MHFA) and conduct trainings
• Manage and organize community trainings, including:
• Developing marketing materials through collaboration with the Communications team
• Updating training schedule through communication with internal/external instructors
• Registering and communicating with all interested training participants
• Ensuring both pre and post-work is completed in a timely manner
• Working with partners to vet and book venue, ensure all necessary equipment is available, ensuring training materials are available for in-person trainings
• Cultivate ongoing relationships with key constituents and community stakeholders interested in training and technical assistance.
• Participate in local community events (in-person or virtual) to introduce the MHFA and other capacity-building service offerings.
• Respond to all incoming training and technical assistance-related inquiries from external partners and community members
• Coordinate and build capacity of internal instructors through:
• Identification, tracking and communication of relevant webinars
• Observation of instructor’s trainings
• Ensure all instructors are honoring differences, acknowledge uniqueness, and amplifying all voices
• Regular check-in with instructors to provide constructive feedback, support, and mentorship to ensure they are delivering the curriculum in an impactful, rigorous, and engaging manner to fidelity
• Creation of space for instructors to learn from each other.
• Create, distribute, and analyze results of MHFA training satisfaction surveys. Willingly accept and perform additional duties as assigned.
• Willingly accept and perform additional duties as assigned.

ABOUT YOU

Position Requirements

• Bachelor’s degree in public health, social sciences, OR equivalent combination of education and experience required.
• 1 – 3 years of relevant professional experience in customer service, administrative support, and/or project coordination.
• Strong interpersonal and relationship-building skills with experience working with individuals and groups of diverse backgrounds.
• Strong organizational skills, ability to think proactively, be a self-starter, and function both independently and as a team.

Skills, Knowledge, and Abilities

• Ability to collaborate effectively and build strong, positive relationships with colleagues and partners, both internal and external to LPHI.
• Exceptional emotional intelligence, including interpersonal skills and experience working with individuals and groups from diverse backgrounds.
• Demonstrated ability to contribute to multiple complex projects simultaneously.
• Demonstrated learning orientation; ability to learn new subject areas quickly.
• Ability to champion and manage change and challenges successfully, adapt to change, and generate solutions and new approaches; ability to promote a culture of excellence
• Demonstrated ability to deliver high-quality and impactful work.
• Ability to apply systems thinking and act strategically.
• Ability to model and inspire authentic leadership.
• Ability to effectively manage and successfully work with individuals and teams.
• Commitment to public health and achieving health equity.
• Strong organizational skills required.
• Editing and revision skills are a plus.
• Ability to think proactively, function independently, and work well in a team.
• Ability to maintain a highly detail-oriented approach while maintaining an appreciation of the long-term goals and objectives of the project.
• Proven and excellent written and oral communication skills.
• Ability to utilize virtual meeting platforms, including but not limited to Microsoft Teams and Zoom, to participate and coordinate meetings and activities in a virtual environment.
• Ability to design communication materials, such as infographics and flyers, utilizing tools like Canva is a plus.

Your Impact at LPHI
The work you do at LPHI supports the organization’s ability to operate effectively and serve its mission. Your role contributes to how work gets done across teams—helping ensure efforts are organized, responsive, and aligned to organizational priorities that improve and advance health equity.

We value collaboration, respect for lived experience, and continuous learning, and we strive to create an environment where every team member can contribute fully to advancing Health Equity, strengthening Partnerships and Collaboration, building a Healthier Louisiana, and supporting a Thriving Organization.

How We Work

Work Environment & Physical Considerations:

We operate in a flexible work environment that includes both hybrid and fully remote roles, depending on position responsibilities and organizational needs. Our approach emphasizes trust, accountability, collaboration, and clear outcomes.
In all roles, employees can expect:

• Clear goals, priorities, and performance expectations
• Regular communication with supervisors and colleagues to support alignment and progress
• Thoughtful use of technology to enable effective collaboration and productivity
• Shared responsibility for maintaining a consistent organizational voice and upholding our values

Some positions require a hybrid schedule, with periodic onsite presence to support collaboration, relationship-building, and key meetings. Other positions are designated as fully remote. Work arrangements are determined by role requirements and may evolve over time based on operational needs.

Americans with Disabilities Act (ADA) Statement: Louisiana Public Health Institute is committed to accessibility and inclusion by providing reasonable accommodations and, when appropriate, flexible work arrangements, for qualified individuals with disabilities to support the job application process and performance of essential job functions consistent with applicable laws and organizational requirements. If you need assistance or an accommodation due to a disability, you may contact us at HumanResources@lphi.org.

Equal Employment Opportunity (EEO) Statement: Louisiana Public Health Institute is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of actual or perceived race (including hair texture and natural hair styles), color, religion, religious creed (including religious dress and religious grooming practices), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity, status and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding employee wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws. All qualified applicants will receive consideration for employment without regard to any of these factors.

*As with all positions at LPHI, this position is funded through grant and/or contract funding, which is renewed under the provisions of the grantor of the contract. Positions are contingent upon the continuation of grant/contract funding.