Dispatcher at Action Gypsum – BROKEN ARROW, Oklahoma

Position Overview

The Dispatcher will be responsible for coordinating and managing delivery schedules. Using available resources, dispatchers evaluate the best and safest trucking routes to maximize our trucks. By maintaining a well-organized operation, dispatchers satisfy our customer’s needs by maintaining prompt delivery schedules, while managing delivery costs thru efficiency.

Essential Job Functions

• Have full knowledge of status of deliveries at all times by maintaining the GPS system in place
• Responding to and deal with customer communication by email, fax and/or telephone
• No false promises of deliveries
• Make sure all backorders are entered, filed and scheduled to be shipped
• Constant communication with the front counter, reps and customers is required of the dispatcher (i.e. letting the inside or outside reps know when items are backordered, calling before the load leaves when requested by the customer, calling with postponements due to weather etc.)
• Turn in complete paperwork for billing and receiving departments
• Provide information on equipment needed for jobsite delivery
• Establish effective working relationships with sales and key management to improve our overall delivery service
• Meet with the management team as needed to review opportunities for efficiency within the shipping and delivery process
• Schedule loads for all trucks and make sure each driver is dispatched with instructions and directions
• Make sure that all material that needs to be picked up at vendors is done timely
• Aid the Safety Director with maintaining the D.O.T. files (minimum time allotted for this)
• Work with warehouse manager scheduling vacation or other absences for drivers
• He, in conjunction with the Warehouse Manager, will work diligently to manage the regular work hours and keep the overtime hours to a minimum. This is a crucial aspect in the determination of bonuses
• Demonstrate a positive attitude to show customers their business is appreciated

• Knowledge of safety procedures
• Ability to prepare routine administrative paperwork
• Ability to communicate effectively, both orally and in writing
• Organizing and coordinating skills
• Ability to analyze and solve problems
• Good communication skills
• Excellent customer service ability
• Bilingual – Spanish*

*May be waived

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.