Inside Sales Coordinator - Tank Container at Leschaco Inc – Houston, Texas

Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3300 employees strong, is seeking a highly motivated and organized individual to fill the position of Inside Sales Coordinator– Tank Container for our Tank Department in our Houston, TX office.

What You’ll Do:

• Generates new and repeat sales by providing product and technical information in a timely manner.
• Determines customer requirements and expectations in order to recommend specific products and solutions.
• Recommends alternate products based on cost, availability or specifications.
• Presents price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Obtains accurate vendor cost information and maintains cost tariffs as basis for customer quotations.
• Processes customer quote requests accurately and timely.
• Recommends items needed by customers proactively to increase customer satisfaction and improve transaction profitability.
• Increases sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Contacts customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
• Fills requests for catalogs, information or samples.
• Remains current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor meetings and reading trade journals.
• Sets up and maintains customer files / information in CRM program.
• Identifies trends in customer satisfaction or dissatisfaction.
• Manages time effectively, meets personal goals and works effectively with other members of the Sales and Operations team.
• Maintains proficiency in using personal computer, data entry terminal and other common office equipment and software.
• Follows company policies and procedures.

Job Requirements:

• Must have minimum 2 years of experience in ISO Tank Container in the Freight Forwarding industry.
• Must possess excellent organizational skills
• Must possess the ability in problem-solving and experience in managing customer complaints
• Must have the ability multi-task and to deal with dynamic problems and variables.
• Must be able to prioritize workload, work independently, be a team player and work in a fast paced environment
• Must possess excellent written and verbal communication skills
• Must have strong computer skills and experience in Microsoft Office Products

Benefits include:

• Medical, Dental, Vision
• Flexible Spending Account (Medical and Dependent Care)
• 401(k) with company match
• Company paid Life Insurance, Short-Term Disability and Long-Term Disability
• 9 Paid Holidays plus PTO and Sick Leave
• Voluntary Time Off
• Employee Assistance Program
• Tuition Reimbursement
• Employee Referral Program
• Employee Discounts