Information Technology Division Manager at Superior Court of California, County of Riverside – Riverside, California

The Superior Court of California, County of Riverside is seeking an experienced and forward-thinking Information Technology Division Manager to lead the Court’s Business Systems team, supporting critical technology that enables the administration of justice.

This senior management role provides strategic leadership for the Court’s Case Management System (CMS) and associated enterprise applications, including the eCourt system by JTI. The position oversees a highly skilled technical team responsible for system enhancements, integrations, and operational support, ensuring technology solutions continue to meet the evolving needs of the Court.

If you are a collaborative technology leader who thrives on managing complex systems, leading high-performing teams, and delivering enterprise solutions that support public service, we encourage you to apply.

About the Role

Under general direction, the Information Technology Division Manager plans, organizes, and directs technology functions related to the Court’s enterprise business systems, with primary responsibility for the Case Management System (CMS).

This position works closely with executive leadership, judicial officers, operational managers, justice partners, and stakeholders to ensure the Court’s technology systems are reliable, secure, and aligned with organizational priorities.

The manager leads a technical team responsible for CMS configuration, enhancements, integrations, and operational support while maintaining strong partnerships with system vendors and internal stakeholders.

What You Will Do

Typical responsibilities include:

• Plan, organize, and direct assigned technology functions in alignment with the Court’s strategic plan and service priorities.
• Oversee enterprise business systems including the Court’s Case Management System (eCourt) and related applications.
• Manage system configuration, enhancement intake, backlog governance, release coordination, and change management processes.
• Maintain vendor relationships with JTI and other CMS-related vendors, coordinating support, system updates, and strategic product planning.
• Collaborate with Court departments and stakeholders to translate operational needs into system solutions.
• Supervise and develop assigned staff, including Case Management Technicians and other technical personnel.
• Establish performance expectations, conduct evaluations, and provide coaching and corrective actions when necessary.
• Direct and manage technical initiatives and system improvements to support operational efficiency.
• Coordinate system testing, upgrade planning, and operational continuity during system updates.
• Prepare executive-level reports and presentations regarding system performance, service improvements, and strategic initiatives.
• Manage vendor contracts, RFP development, proposal evaluations, and vendor performance.
• Contribute to division budget development, monitor expenditures, and recommend cost-effective solutions.
• Develop and implement policies and procedures to ensure compliance, security, and operational consistency.
• Perform other duties as assigned.

Minimum Qualifications

Candidates must meet one of the following combinations of education and experience:

Option 1

Bachelor’s degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or a closely related field
AND
Three (3) years of progressively responsible experience in application development or IT operations, including supervisory or lead experience managing complex technology projects.

Option 2

Associate’s degree in a related technology field
AND
Five (5) years of progressively responsible experience in application development or IT operations, including supervisory or lead experience managing complex technology projects.

Option 3

High school diploma or GED
AND
Seven (7) years of progressively responsible experience in application development or IT operations, including supervisory or lead experience managing complex technology projects.

For a complete list of the qualifications and essential duties, please refer to the job description.

Hybrid Work Environment

This position operates in a hybrid work environment, combining in-office and remote work based on business needs.

Why Join the Riverside Superior Court?

At the Riverside Superior Court, technology plays a vital role in improving access to justice, operational efficiency, and service delivery for the communities we serve. Our IT team is committed to innovation, collaboration, and modernizing court operations through strategic technology solutions.

Join us and help shape the future of technology in the justice system.

Riverside is the fourth largest county in California and the 10th largest in the United States. There are fourteen court facilities spanning 7,300 square miles that serves Riverside’s 2.4 million residents. The courts and its employees hold a unique role in the public sector. The mission of the Riverside Superior Court is, “…in a fair, accessible, effective, and efficient manner, resolve disputes arising under the law and interpret and apply the law consistently, impartially, and independently to protect the rights and liberties guaranteed by the Constitutions of California and of the United States.”

At Riverside Superior Court, we reward hard work and dedication!

We offer:

• Annual merit increases for satisfactory job performance
• A robust benefit plan including medical, dental, vision, disability and life insurance
• A pension plan provided by the California Public Employer's Retirement System also known as CalPERS. You will contribute between 7% and 8% of your biweekly pay, depending on your membership status
• Optional deferred compensation programs
• Generous leave accruals
• Fourteen (14) paid holidays
• Bereavement leave
• Tuition discounts
• Qualified employer for Public Service Loan Forgiveness (PSLF)or Temporary Expanded PSLF (TEPSLF) Certification

All applicants are required to submit a completed online application and supplemental questionnaire. To learn more about how to create an application, click HERE.

Résumés will not be accepted in lieu of the required application and supplemental questionnaire.

Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all current and previous related work experience. When listing Court experience, please include dates and classification of each position held, if more than one.

Selection Procedures:

All applications will be reviewed to identify candidates who meet the minimum qualifications; those candidates deemed most qualified may be invited to an online or written assessment, if applicable.

Candidates who take and successfully pass the assessment may be invited to an oral panel interview. Candidates who are successful in the interview may be placed on an eligible list. Placement on an eligible list is not a guarantee of employment.

Additional steps for the selection process may include a comprehensive background check and drug test.

Status Notifications

You will be notified by email and/or text message during the process of this recruitment through governmentjobs.com. Please check your email spam/junk folders and accept emails ending with governmentjobs.com and riverside.courts.ca.gov. If your information changes, please update your profile at www.governmentjobs.com.

Reasonable Accommodations

Riverside Superior Court provides reasonable accommodations upon request for applicants with disabilities. Please contact the Human Resources Department at 951-777-3017 or Recruitment@riverside.courts.ca.gov if you feel you will need an accommodation for any aspect of the selection process. The Human Resources Department requests that it be advised of special needs at least five days prior to the examination so that a reasonable accommodation may be made.