IT Product Owner I at InComm – Salt Lake City, Utah

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

• Own and manage the product backlog for assigned Terminal Solutions platforms, tools, and workflows.
• Manage development roadmap and track budgeting across sprint cycles.
• Partner with business stakeholders, operations, and leadership to gather, document, and clarify product and process requirements.
• Translate business needs into clear user stories, acceptance criteria, and functional documentation.
• Prioritize backlog items based on business impact, operational urgency, risk, and capacity.
• Serve as the primary point of contact for development teams for questions, clarifications, and scope alignment.
• Support sprint planning, backlog refinement, reviews, and retrospectives to ensure predictable delivery.
• Collaborate closely with terminal implementation, migration, and support teams to align product delivery with operational needs.
• Assist in troubleshooting production issues by clarifying expected behavior, validating fixes, and coordinating across teams.
• Ensure product changes and new capabilities are properly documented and communicated to operational teams.
• Contribute to continuous improvement initiatives by identifying process gaps, inefficiencies, and opportunities for automation.
• Support release planning and validation to ensure product changes meet quality, compliance, and operational readiness standards.
• Refine and prioritize user stories and tasks to ensure they meet user needs and are aligned with the product strategy.
• Lead sprint planning, reviews, and retrospectives to ensure efficient product development cycles.
• Analyze product performance metrics to continuously improve features and deliver greater value to users.
• Oversee the entire product lifecycle, from ideation to post-launch evaluation.
• Ensure that product releases meet quality standards and deadlines.
• Monitor product performance post-launch and lead efforts for optimization and iteration.

Qualities / Skills:

• Strong ability to gather requirements and translate them into clear, actionable user stories and documentation.
• Solid understanding of agile product ownership concepts, including backlog management and prioritization.
• Excellent communication skills with the ability to work effectively across technical and non-technical teams.
• Strong organizational skills with attention to detail and follow-through.
• Ability to manage competing priorities in a fast-paced, operationally driven environment.
• Collaborative mindset with a focus on problem-solving and continuous improvement..

Minimum Qualifications

• 1–3 years of experience in a Product Owner, Business Analyst, or similar role.
• Experience working in agile or hybrid agile environments.
• Demonstrated ability to manage backlogs, support sprint ceremonies, and work with development teams.
• Experience supporting operationally critical platforms or customer facing solutions

Education Requirements

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Familiarity with tools such as Jira, Confluence, or similar requirements and backlog management platforms.
• Experience in payments, terminal solutions, logistics, or enterprise software environments is a plus.
• Agile or Scrum certifications (CSPO, PSPO, etc.)

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program Tier II

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