Sr. Account Manager in Pittsburgh, Pennsylvania at M J Brunner Inc

The Senior Account Manager is the hub of it all: the connector, the driver, and the one who keeps both clients and internal teams moving in sync. You will own your accounts end-to-end, from the day-to-day details to the bigger-picture strategy, bringing clarity to complexity and momentum to every project. You’re as comfortable building strong client relationships as you are navigating internal workflows, spotting opportunities, and pushing the work forward.

We're looking for someone to not only manage accounts, but lead them. Can you anticipate needs before they’re voiced, solve problems before they surface, and bring a point of view that helps shape smarter, more effective work? If your answer is yes, you're just who we're looking for.

Responsibilities:

• Manage complex, multi-channel accounts with minimal Director/Executive oversight
• Develop Sr. Level client relationships and build trust
• Identify organic growth opportunities by understanding the client’s industry and business challenges
• Partner with other departments and colleagues at various levels inside of the agency to develop strategies and foster deeper collaboration
• Fully own account-level financial health, including forecasting and scope management, for multiple accounts
• Provide mentorship to Account Coordinators/Account Managers
• Aid in new business pitch efforts, operationally and via client presentations
• Suggest process improvements based on mastery of internal agency dynamics

The Senior Account Manager should demonstrate:

• Account Autonomy: Excellence is maintained across multiple clients
• Operational Mastery: Mastered the way of moving work through the agency, solving issues before they reach the client or leadership within the agency
• Strategic Influence: Demonstrate the ability to be viewed as a "consultant" who provides a distinct point of view on the client’s industry (and beyond), helping to shape the direction of the agency’s approach, rather than just executing it

Skills Required:

• Hard: Hyper-organization, financial forecasting, strategic brief writing, scope drafting, RFP response, and AI workflow integration.
• Soft: Operational intuition, emotional intelligence, mentorship, dynamic presenter, persuasive communicator, motivational.

Core Competencies:

• Team Leadership & Mentorship
• Client Relationship Building and Managing
• Strategic Thinking & Application
• Account Profitability Ownership

Experience Required:

• 5–8 years of experience.
• Mandatory 4+ years of direct agency-specific experience

Who We Are

Brunner is an integrated marketing communications agency with a fast-paced, creative environment. We value Perseverance, Integrity, Tenacity, Curiosity, and Heart in every aspect of our business, especially our team members. We are good people creating good work. Brunner’s commitment is to its people - fostering growth within (robust training, low attrition, and commitment to diversity), becoming an extension of their client’s teams and maintaining long-term relationships, and creating great marketing programs that achieve business impact for their clients.

Perks

We offer your full traditional benefits including health, dental, vision, a 401k plan, and life insurance. We also offer commuter and transit benefits, as well as an employee wellness benefit for you to enjoy your life outside of work. Add to that unlimited PTO, half day summer Fridays and all the holiday time off you would expect.

Flexible Work Policy

It's simple - work where it's most convenient for you! We recognize that we're a mixed group of people with different priorities in our lives, so we empower our employees to create their ideal working scenario...in-office, at home, or a hybrid of both. Keep in mind you might need to pop into the office for a client meeting here and there, or even an agency-wide meeting.

Environmental Demands

Normal office environment. Ability to sit for extended periods of time including extensive use of PC equipment.

We like everyone, so we are an equal opportunity employer. We do not consider your race, religion, ethnicity, national origin, age, sex, disability, marital status, sexual orientation, or veteran status when deciding to hire you. We just want you to be you.