FOH Park Manager in Escondido, California at Red Door Experiences

Primary Role:
Oversee front desk operations and lead the Cashier / Front Desk team to ensure an efficient, welcoming, and organized guest arrival experience.

Key Duties:

• Supervise and support Cashiers / Front Desk team members during all shifts.
  
• Train new front desk staff on check-in procedures, wristband system, POS transactions, and guest communication standards.
  
• Ensure consistent and accurate execution of guest check-in, waiver verification and ticketing,
• Manage guest flow during peak times, separating reservations, walk-ins, and group arrivals efficiently.
  
• Serve as the escalation point for guest questions, concerns, or policy misunderstandings.
  
• Oversee POS accuracy and ensure all transactions are processed correctly.
  
• Monitor front desk organization, ensuring cleanliness and readiness at all times.
  
• Conduct shift resets and ensure the area is fully prepared for the next team/guests.
  
• Communicate with Park Leads and Party Coordinator to maintain operational alignment.
  

Leadership Expectations:

• Lead with calm authority during high-volume periods.
  
• Model professionalism, urgency, and guest-first communication.
  
• Provide real-time coaching and corrective feedback when needed.
  
• Maintain strong attention to detail in transactions and documentation.
  
• Take ownership of the front desk environment and team performance.
  

Guaranteed 25 hours a week

Requirements:

• Must be 18 years or older (required to supervise minor team members).
• Previous customer service or leadership experience preferred.
• Strong multitasking and organizational skills.
• Comfortable enforcing company policies and procedures.
• Clear, confident communicator.
• Weekend and peak-hour availability required.