Medical Office Assistant at WELL Health Technologies Corp – Vancouver, British Columbia

Entity: WELL Health Medical & Longevity Centre – Diagnostic Imaging

Job Title: Medical Office Assistant, Diagnostic Imaging

Location: Vancouver, BC

Job Class: Full-Time, Permanent

Salary Range: $22.00 – $24.00 CAD per hour

WELL Health Medical & Longevity Centre is part of WELL Health Technologies Corp., one of Canada’s leading digital healthcare companies. Our Diagnostic Imaging Department provides comprehensive imaging services, supported by advanced technology and a dedicated multidisciplinary team. We are committed to delivering exceptional patient experiences and supporting physicians with timely, accurate diagnostic results.

The Medical Office Assistant, Diagnostic Imaging, supports daily operations within the Diagnostic Imaging Department at WELL Health Medical & Longevity Centre. This role involves coordinating patient flow, assisting with imaging preparation, and ensuring adherence to established clinical and administrative standards. The successful candidate will demonstrate excellent communication skills, attention to detail, and a strong commitment to patient care and confidentiality.

• Coordinate patient care throughout the clinic, including check-in, preparation, and escorting patients to change rooms.
• Respond to patient inquiries by phone, email, and in-person in a professional and respectful manner.
• Verify that all requisition and referral forms are legible and signed by a physician.
• Maintain appointment schedules in Velox, including booking, billing, and reporting.
• Manage patient charts in OSCAR EMR, including linking reports, uploading requisitions, and supporting patient documentation.
• Relay MRI/CT preparation instructions to patients as needed.
• Ensure MRI/CT areas are properly stocked and prepared for each patient (gowns, scrubs, linens, etc.).
• Handle patient images and reports in compliance with HIPAA and privacy regulations.
• Assist MRI/CT technologists and radiologists as required.
• Maintain clear communication between patients, technologists, and radiologists.
• Ensure the waiting room, change room, and recovery area remain clean and organized.
• Perform additional administrative and clinical tasks as requested by the Clinic Manager.
• Provide all patient care with a focus on empathy, efficiency, and service excellence.

• Completion of a Medical Office Assistant certificate program or equivalent experience (2+ years preferred).
• Previous experience in a Diagnostic Imaging environment is an asset.
• Strong communication and organizational skills.
• Proficiency in Microsoft Office Suite and EMR systems such as OSCAR and Velox (an asset).
• Fluency in English; proficiency in Cantonese and/or Mandarin is beneficial.
• Strong judgment, reliability, and problem-solving skills.
• Basic Cardiac Life Support (BCLS) certification required.
• Knowledge of medical terminology and confidentiality standards.

The wage offered for this position falls within a specified range and will be determined based on experience, qualifications, and organizational needs.

WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, reflecting our strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being.

WELL Health Stories: https://stories.well.company/