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Customer Relations Representative in Farmington, Connecticut at ebm-papst Inc.

Recently UpdatedSalary: $20.00 - $24.00/hrJob Function: Customer Service
ebm-papst Inc.
Farmington, Connecticut, 06034-2835, United States
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Job Description

Summary: This position is responsible for communicating with customers regarding the companies’ products and services.

Essential Functions of the Job: The essential functions of the job require the person, with or without reasonable accommodation, to perform the following:

  • Enter, maintain, and review sales orders as received from OEM customers and authorized distributors. Verify price and delivery and maintain files for orders.
  • Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.
  • Back-up for team members who are out of the office or unavailable.
  • Review Open Order Report on a weekly basis. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.
  • Process sample requests for customers.
  • Cooperate with engineering and planning on customer’s projects.
  • Responsible for following prototypes.
  • Daily review of Past Due Request Date report
  • Daily Past Due review
  • Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA’s and invoices to $1,000.
  • Resolve billing and shipping errors.
  • Be the key contact for the outside sales force and keep them informed of all activity. Keep track of projects.
  • Help the outside sales force sell our product line and advise them of new opportunities.
  • Keep the Customer Relations Manager informed of any areas of concern.
  • Work with Purchasing to maintain expedite incoming shipments as needed.
  • Use the following software programs while performing the job: SAP, Microsoft Excel and Word.
  • Perform all other duties as assigned.

Recommended Education and/or Experience

Associate's Degree in a related field; or minimum two years related experience; or combination of education and related experience.

All Employees are expected to:

  • Follow the Employee Handbook policies and procedures and uphold organizational values.
  • Contribute to building a positive work environment.
  • Report for work consistently and on time.
  • Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.

Job Location

Farmington, Connecticut, 06034-2835, United States

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