Sales Assistant in South Windsor, Connecticut at Electro-Methods Inc

Position: Sales Assistant
Location: 330 Governors Highway, South Windsor, CT 06074
Company: Electro-Methods, a Stronvar Aerospace Company

Overview

The Sales Assistant plays a critical role in supporting Electro-Methods' aerospace manufacturing business by assisting with customer account management, quotations, order processing, and contract administration activities. This position serves as a key liaison between customers and internal departments, helping ensure smooth execution throughout the bid-to-production lifecycle.

Reporting to the Customer Services Manager, the Sales Assistant will support commercial operations by managing customer inquiries, coordinating internal communication, maintaining accurate records, and assisting with contract and order administration. Success in this role requires exceptional organizational skills, attention to detail, strong customer service abilities, and the capacity to manage multiple priorities in a fast-paced aerospace manufacturing environment.

Key Responsibilities

Sales Support & Customer Service

• Support the Sales Team with day-to-day administrative and customer service functions.
• Assist with commercial activities, including quotation preparation and order management.
• Coordinate with internal departments to obtain updates and resolve customer inquiries.
• Communicate customer requests and follow up on open action items.
• Help ensure customer commitments and delivery expectations are met.
• Maintain accurate customer records and support overall sales operations.

Customer Relationship Management

• Serve as a commercial point of contact for assigned customer accounts.
• Support the Customer Services Manager in building strong customer relationships.
• Maintain communication with customer engineering, supply chain, and program management teams.
• Respond promptly to customer inquiries and coordinate internal resources for resolution.
• Provide customer-facing updates regarding project milestones and delivery status when needed.

Quoting, Order Management & Contract Support

• Process and manage customer RFQs, purchase orders, and delivery schedules.
• Support contract review and order entry activities.
• Ensure technical information and customer requirements are accurately entered into company systems.
• Maintain organized tracking of quotes, orders, deadlines, and customer commitments.
• Assist in managing the flow of information between customers and internal teams.

Market Intelligence & Commercial Support

• Gather customer feedback regarding pricing, quality, lead times, and service performance.
• Support the Customer Services Manager and Cost & Estimating Manager with customer and market insights.
• Assist in tracking customer forecasts and program opportunities.
• Monitor customer activity and communicate changes that may impact business operations.

Cross-Functional Collaboration

• Collaborate with Engineering, Operations, Quality, and Supply Chain teams to support customer requirements.
• Organize and maintain customer-related technical documentation, including drawings, specifications, revisions, and technical data packages.
• Support manufacturability reviews, quoting activities, and new product introduction initiatives.
• Participate in SIOP, demand planning, and operational discussions as required.
• Support daily SQDC (Safety, Quality, Delivery, Cost) management processes.
• Escalate issues affecting safety, quality, delivery, or cost performance.

Required Qualifications & Skills Education

• Associate's degree or Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Experience

• Minimum of 2 years of experience in administrative support, customer service, sales support, or a related customer-facing role.
• Experience supporting quotes, order processing, contracts, or customer account management preferred.
• Manufacturing or aerospace industry experience is a plus.

Technical Skills

• Strong proficiency with Microsoft Excel and Microsoft Office Suite.
• Experience working with ERP/MRP systems preferred.
• Basic understanding of purchase orders, contracts, and order management processes.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Problem-solving mindset with strong attention to detail.

Additional Requirements

• U.S. Person required due to ITAR regulations.
• Ability to work effectively with customers and internal stakeholders.
• Willingness to learn and grow within customer service, contracts, and commercial operations.

Working Conditions

• Office and shop-floor environment with regular interaction with Engineering, Operations, and Quality teams.
• Occasional travel to customer sites and industry events may be required.
• Full-time, onsite position located in South Windsor, Connecticut.

Application Process

Qualified candidates may apply through ADP or submit their résumé via the company's careers page.

Equal Opportunity Employer Statement

Electro-Methods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.