Account Manager- Client Success in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager – Client Success based in the United States.

Join a mission-driven team transforming the healthcare industry through innovative, data-driven solutions that improve patient outcomes while reducing costs. In this client-facing role, you will build trusted relationships with key accounts, ensuring customers maximize the value of their programs through proactive guidance and strategic support. Working cross-functionally with Customer Success, Sales, Engineering, and Member Experience teams, you'll play a key role in client retention, growth, and satisfaction. This position is ideal for a relationship-focused professional who enjoys solving complex challenges, presenting meaningful insights, and delivering exceptional customer experiences in a fast-paced environment. You'll have the opportunity to influence product improvements, drive business outcomes, and contribute to a rapidly growing organization committed to innovation and service excellence.

• Serve as the primary point of contact for a portfolio of client accounts, building long-term relationships and ensuring exceptional customer satisfaction.
• Manage day-to-day client operations, coordinating program activities and ensuring seamless service delivery across internal teams.
• Prepare and deliver quarterly and annual business reviews, presenting program performance, utilization trends, financial metrics, and strategic recommendations.
• Monitor client satisfaction, proactively resolve issues, and collaborate with cross-functional stakeholders to address technical or operational challenges.
• Identify opportunities to expand customer value through proactive recommendations, account growth initiatives, and ongoing education.
• Advocate for customer needs by gathering feedback and partnering with internal teams to enhance products, services, and overall client experience.
• Track key performance indicators, manage multiple projects simultaneously, and support broader Customer Success initiatives.

• 5+ years of experience in benefits consulting, pharmacy benefit management, healthcare, or a related client-facing industry.
• Strong background in account management, customer success, or client relationship management with proven success in retaining and growing customer accounts.
• Excellent project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, critical thinking, and problem-solving capabilities with a proactive, solution-oriented mindset.
• Outstanding verbal and written communication skills, including experience presenting business reviews and performance insights to stakeholders.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Teams, and Word.
• Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related discipline is preferred.
• Ability to travel as needed to support customer relationships and business objectives.

• Base salary of $80,000–$85,000 per year.
• Performance-based bonus opportunity.
• Comprehensive health insurance benefits.
• 401(k) plan with employer matching contributions.
• Stock option program.
• Paid time off.
• Opportunity to work in a collaborative, fast-growing, and innovative environment with strong career development potential.