Lead Customer Success Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager based in the United States.

As a Lead Customer Success Manager, you will serve as a strategic advisor and technical partner to enterprise clients, helping them maximize the value of advanced technology solutions across complex operational environments. This role combines customer success leadership, project management, business consulting, and technical expertise to drive adoption, retention, and long-term growth. You will oversee large-scale implementations, guide digital transformation initiatives, and collaborate with cross-functional teams to deliver measurable business outcomes. Working directly with senior stakeholders, you will translate business requirements into scalable solutions while ensuring seamless platform utilization and customer satisfaction. This position offers the opportunity to influence product adoption strategies, strengthen customer relationships, and contribute to the success of a global and innovative organization.

• Lead enterprise customer relationships as a trusted advisor, ensuring successful onboarding, adoption, expansion, and long-term engagement.
• Manage and measure the success of technology initiatives, including platform implementations, workflow deployments, module rollouts, and digital transformation programs.
• Establish operational frameworks and best practices that support efficient project delivery while maintaining alignment with scope, budget, and timelines.
• Conduct business process analysis and provide strategic recommendations on platform configurations, workflows, and optimization opportunities.
• Collaborate with customers to identify business objectives, define success metrics, and maximize return on investment.
• Drive account growth by identifying expansion opportunities, forecasting business outcomes, and supporting customers throughout their success journey.
• Configure and operationalize platform features, including workflows, automation rules, permissions, integrations, validation logic, and program settings.
• Oversee complex, multi-module implementations while ensuring seamless interoperability and data consistency across systems.
• Act as the primary technical escalation point, translating business needs into detailed functional requirements and partnering with technical teams to resolve complex issues.
• Support contract modifications, subscription updates, and related customer agreements as business needs evolve.
• Lead testing, validation, and user acceptance activities to ensure successful deployments and compliance with customer requirements.
• Collaborate closely with internal stakeholders to continuously improve customer experiences, processes, and operational outcomes.

• Bachelor’s degree in Business Administration, Economics, or a related field, or equivalent professional experience.
• Minimum of 2 years of experience in customer success, account management, project management, business consulting, or a related technology-focused role.
• Proven experience managing and measuring the success of information technology projects, including customer onboarding, implementation, adoption, and ROI tracking.
• Strong understanding of B2B SaaS environments and experience supporting enterprise customers.
• Experience driving business development initiatives, identifying growth opportunities, and managing customer expansion strategies.
• Demonstrated expertise in business process analysis, process mapping, and advising clients on technology platform configurations.
• Experience working with customer success, CRM, and project management tools such as Salesforce, HubSpot, Totango, Jira, Confluence, Asana, Miro, and Figma.
• Familiarity with data analysis and cloud-based technologies, including BigQuery and Google Cloud Platform.
• Excellent communication, stakeholder management, and relationship-building skills.
• Strong analytical and problem-solving abilities with the capacity to translate complex requirements into practical solutions.
• Ability to manage multiple priorities and work effectively in a fast-paced, customer-focused environment.
• Willingness to travel up to 25% within the United States and Canada as needed.

• Competitive annual salary ranging from $87,506 to $120,000, depending on experience, qualifications, and location.
• Comprehensive healthcare coverage, including medical, dental, and vision plans.
• 401(k) retirement savings plan.
• Flexible remote work environment with the ability to work from anywhere within the United States.
• Unlimited paid time off to support work-life balance and personal well-being.
• Professional development opportunities and ongoing career growth support.
• High level of ownership and autonomy over projects and customer initiatives.
• Access to a diverse, international, and collaborative team environment.
• Employee referral bonus program.
• Opportunities to participate in company and team events that foster connection and engagement.
• Inclusive culture that values innovation, continuous learning, and individual contributions.