Patient Financial Services Office Assistant in Northfield, Minnesota at Northfield Hospital & Clinics

Job Summary

The Patient Financial Services (PFS) Office Assistant provides administrative and operational support to the Patient Financial Services department. This position serves as a central point of coordination for incoming correspondence, patient inquiries, billing communications, and general office support functions. The Office Assistant helps ensure efficient workflow by directing information to the appropriate team members, maintaining accurate account documentation, and assisting both onsite and remote billing staff.

Compensation

We are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The hourly wage range for this position is $18.74-$26.45. This range reflects the base salary for this position.

Key Accountabilities

• Receive, sort, and distribute incoming mail, faxes and correspondence to the appropriate department or staff member in a timely manner.
• Process outgoing mail, including preparation and mailing of patient refund checks and other departmental correspondence.
• Monitor and manage the Patient Financial Services general billing email inbox.
• Respond to routine patient billing inquiries received by email and direct more complex inquiries to the appropriate billing specialist or department.
• Add, update, and verify insurance information on patient accounts as received through patient communications and supporting documentation.
• Accurately document patient interactions, account updates, and correspondence within the billing system.
• Maintain professional, courteous, and customer-focused communication with patients. This may include incoming patient phone calls and call to insurance representatives, and internal staff.
• Support remote billing staff by printing, mailing, scanning, faxing, and distributing documents as requested.
• Monitor office equipment and supplies, including replenishing printer paper, toner, and other departmental materials as needed.
• Ensure all work is completed timely and in accordance with organizational policies, HIPAA requirements, and confidentiality standards.
• Participate in departmental projects, process improvement initiatives, and other duties as assigned to support organizational goals.

Qualifications

• High School diploma or GED
• 1-2 years of healthcare experience
• Must be able to speak, read, and write English proficiently to ensure safe and effective communication in a healthcare environment
• Experience in office setting, preferred

Schedule

• 80hrs/2wks
• Monday-Friday, 8:00am-4:30pm
• Onsite in Northfield, MN

Benefits

• Paid Time Off accrued starting on first paycheck
• Medical, Dental, and Vision (discount plan) coverage
• Flexible Spending Accounts
• Life, AD&D, and Disability Insurance
• Pension Plan (PERA) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Tuition Reimbursement
• Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

About Us

Northfield Hospital + Clinics is a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care and community impact. We’re proud to be named to Becker’s 2025 list of "100 Great Community Hospitals." Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in Northfield, Lakeville, and Farmington. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.

Whether you're just starting your career or bringing years of experience, you'll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

This job posting is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the position. Duties, responsibilities, and activities may change at any time with or without notice. Compensation, benefits, work schedules, and other terms and conditions of employment are subject to change in accordance with applicable laws, policies, and collective bargaining agreements, if applicable.