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Ambulance Administrative Assistant at City of Lake City (MN) – Lake City, Minnesota

City of Lake City (MN)
Lake City, Minnesota, United States
Posted on
Updated on
Salary:$28.27 - $35.97/hrEmployment Type:Full-Time

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About This Position

Performs intermediate skilled technical work related to the overall operations of the Lake City Ambulance Service, assisting the Ambulance Director with responsible and professional administrative support, providing information and assistance to the public in accordance with department policy and data privacy laws, and other related work as assigned.

1. Performs a variety of administrative and training duties.
-Maintains medical service records as requested or required by department policy.
-Monitors and orders supplies as needed including office supplies, equipment, and apparel.
-Ensures new employee orientation remains a priority as outlined in the orientation manual and provides orientation to new employees in conjunction with the Director and other staff.
-Schedules, attends, and participates in departmental training drill and sessions as directed.
-Maintains employee records for training, education, assessment, performance, discipline, and other documentation as required.
-Performs other duties as assigned.

2. Provides general administrative support for the Ambulance Director and department.
-Greets and screens visitors to the department and answers department telephone, providing information to callers and referring or connecting them to other sources.
-Provides routine information and assistance to the public and other employees via telephone, mail, voicemail, and in person; makes referrals to appropriate person or agency when needed.
-Distributes mail; prepares and sends out mail.
-Drafts routine correspondence and creates and revises forms/templates.
-Coordinates department files and records according to proper records retention policies; retires records in accordance with federal and state law and department policy; maintains and updates OEMS state book as needed.
-Attends departmental meetings and events as directed by the Ambulance Director, including the Ambulance Commission and assists with agendas and minutes.
-Schedules EMT and Ambulance staff including on-call, approves shifts, trades, and ensures the schedule is filled according to state requirements and department policy.

3. Processes billing information and maintains records for the ambulance service.
-Inputs EMS run information in report processor; research database and run statistics and reports as needed.
-Prepares ambulance runs to be submitted to billing company.
-Works with billing company to assure proper billing and collection.
-Prepares patient care reports for billing, attaches necessary paperwork to reports for billing, ensures all ambulance billing paperwork is submitted to billing agency, and is within compliance; works with field staff to gather any additional documentation missing or needed for appropriate billing.
-Utilizes invoicing software to review and approve invoices.
-Assists in the preparation of the annual budget for the department.
-Prepares and executes invoices, service contracts, township contracts, and other financial and contractual documents as required.
-Oversees service billing platform; communicates with billing agency; compiles and reconciles reports and data; submits reports and payments to billing agency; provides billing customer service; keeps accurate records of claims; assists with preparing and reconciling records for revenue recapture program.
Minimum Qualifications:
High school diploma or GED and moderate experience in office administration or accounting or equivalent combination of education and experience. Experience with medical billing and/or coding a plus.

Knowledge, Skills, and Abilities:
General knowledge of standard office practices, procedures, equipment, and office assistance techniques; ability to understand and follow oral and written instructions; ability to keep records and prepare accurate reports; ability to perform and organize work independently; thorough skill in the operation of personal computer equipment and related office software and hardware; ability to establish and maintain effective working relationships with Board members, associates, physicians, patients and their families, other emergency service agencies, and the general public.

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations might be made to enable individuals with disabilities to perform the essential functions.
This work requires the occasional exertion of up to 25 pounds of force. Work regularly requires sitting, speaking or hearing, and using hands to handle or feel, frequent repetitive motions and occasionally requires standing, walking, stopping, kneeling, crouching, reaching with hands and arms, pulling or pushing and lifting. Work has standard vision requirements; vocal communication is required for expressing and exchanging ideals by means of spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines, and observing general surroundings. Work has no exposure to environmental conditions and is generally in a moderately noisy location (e.g. business office, light traffic).

Job Location

Lake City, Minnesota, United States

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