Night Auditor in Henrico, Virginia at Kalyan Hospitality

About Company:

Our vision is to become the premier hotel development company with a concentration in Virginia, committed to excellence through strategic development and continued innovation in the hospitality industry. Guided by our core values, we will exceed the expectations of our guests and members and enhance the value of our partners' investments.

Our mission is to provide the ultimate guest experience through exceptionally talented associates committed to providing true hospitality. We do this by providing support, training, and growth for our team members while being fiscally responsible to our owners and investors.

About the Role:

The Night Auditor plays a critical role in ensuring the smooth financial and operational functioning of accommodation establishments during overnight hours. This position is responsible for accurately reconciling daily financial transactions, auditing guest accounts, and preparing detailed reports that support management decision-making. The Night Auditor also provides exceptional guest service during the night shift, addressing inquiries and resolving issues promptly to maintain high customer satisfaction. By combining accounting expertise with front desk operations, the Night Auditor ensures that all records are accurate and that the property is secure throughout the night. Ultimately, this role supports the overall financial integrity and guest experience of the hotel or lodging facility.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic knowledge of accounting principles and financial reconciliation.
• Experience with hotel property management systems or front desk software.
• Strong attention to detail and accuracy in handling financial data.
• Ability to work independently during overnight hours.

Preferred Qualifications:

• Associate degree or higher in hospitality management, accounting, or related field.
• Previous experience as a Night Auditor or in a similar role within the hospitality industry.
• Proficiency with advanced accounting software and Microsoft Excel.
• Excellent communication and customer service skills.
• Ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities:

• Perform nightly audit of all financial transactions, including room charges, payments, and adjustments to ensure accuracy and completeness.
• Reconcile daily revenue and prepare detailed audit reports for management review.
• Manage front desk operations during the overnight shift, including guest check-ins, check-outs, and responding to guest inquiries or concerns.
• Monitor security and safety protocols throughout the property during night hours, reporting any irregularities or incidents.
• Coordinate with housekeeping and maintenance teams to ensure smooth operations and timely resolution of guest requests.

Skills:

The Night Auditor utilizes accounting and reconciliation skills daily to ensure all financial transactions are accurately recorded and balanced. Strong organizational skills are essential for managing audit reports and coordinating with various departments to maintain operational flow. Customer service skills are applied when interacting with guests, addressing their needs, and resolving any issues during the night shift. Proficiency with property management systems and accounting software enables efficient processing of transactions and reporting. Additionally, problem-solving skills are critical for identifying discrepancies and ensuring compliance with hotel policies and procedures.