Box Office & Ticket Sales Team Lead in New York, New York at Wollman Rink NYC

Do you love winter vibes, festive energy, and leading teams in a fast-paced, guest-centered environment? We’re looking for an organized, upbeat, and dependable Seasonal Box Office Team Lead to join our team at our iconic outdoor ice rink in Central Park!

As the Box Office Team Lead, you’ll be the go-to leader for the front-of-house team—guiding daily ticketing operations, supporting your teammates, and delivering top-tier customer service to thousands of guests who come to skate, celebrate, and create lasting memories. You’ll oversee sales, ensure smooth operations, and set the tone for an exceptional guest experience under the New York City skyline.

Essential Duties & Responsibilities:

· Supervise, train, and support box office staff during shifts.

· Lead by example to ensure efficient ticket sales, excellent guest service, and accurate cash handling.

· Resolve guest concerns and escalations with professionalism and positivity

· Assist with break coverage, and shift transitions.

· Ensure proper use of ticketing systems, POS terminals, and any on-site tech.

· Maintain an organized, professional, and welcoming box office space.

· Communicate with operations, guest services, and rink management to ensure smooth daily flow.

· Opening and closing procedures and daily reconciliation tasks.

· Support Revenue Manager.

Qualifications:

· 1+ year experience in a customer service or box office supervisory role (ice rink or seasonal venue experience a plus!)

· Excellent communication and leadership skills.

· Strong attention to detail and ability to multitask during busy shifts.

· Experience with ticketing/POS systems and basic cash handling.

· Comfortable working outdoors in all winter weather conditions.

· Flexible availability—must be able to work evenings, weekends, and holidays throughout the season.

Educational Background Required

High School Diploma

Note:

This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Working Environment

This position generally requires that work be performed from Wollman Rink offices. This position requires frequent outdoor work and exposure to varying weather conditions due to the nature of the business. Availability to work evening, weekends, and holidays.

About WPP

Wollman Park Partners (WPP) is a coalition of experienced New Yorkers from diverse sectors, including sports and entertainment, finance, health and wellness, and sustainability. Comprising notable organizations like Harris Blitzer Sports & Entertainment, Related Companies, Equinox, in close partnership with Great Performances + Melba’s Restaurant, YMCA, Ice Hockey in Harlem, Figure Skating in Harlem, The Boys’ Club of New York, and Green City Force. WPP is dedicated to enhancing the iconic Wollman Rink NYC (WRNYC) in Central Park. With a strong commitment to creating a vibrant, diverse, and inclusive space, WPP aims to promote equitable economic opportunities and recovery for the city.

As the operator of Wollman Rink NYC, WPP focuses on accessibility and inclusivity through thoughtful hiring practices and engaging programming. The rink will host public ice-skating sessions, youth initiatives, cultural events, and celebrations, making it a welcoming destination for both New Yorkers and visitors alike. By fostering a sense of community and celebrating the city's rich diversity, WPP strives to create a year-round destination that reflects the values and spirit of New York City.