Customer Service Representative - Senior Living in Grapevine, Texas at Cima Senior Living

Are you passionate about helping others and creating meaningful first impressions? We are seeking a compassionate and customer-focused Call Agent to support prospective residents and families exploring senior living options.

In this role, you’ll answer inbound inquiries, provide information about our communities, qualify leads, and schedule on-site tours with our sales teams. You’ll play an important part in helping families navigate senior living decisions with care and professionalism.

Why You’ll Love This Role

• Competitive Pay: $20.00- $25.00/hour (credit for experience) plus performance bonuses
• Schedule: Full-time, Monday– Friday, day shift with a hybrid work schedule
• Mission-Driven Work: Make a meaningful impact in residents’ lives every day
• Supportive Team Culture: Collaborative leadership and strong operational support
• Fast Hiring Process: Apply today and hear back within 48 hours

What You’ll Do

• Answer incoming calls and inquiries with warmth, professionalism, and empathy
• Gather prospect information and identify needs, timeline, and level of care
• Schedule community tours and coordinate introductions with onsite sales teams
• Maintain accurate CRM documentation and follow-up details
• Share community highlights, services, amenities, and availability information

Required Qualifications

• 1-2 years of experience in call center, senior living, healthcare, hospitality, or sales preferred
• Strong communication and customer service skills
• Comfortable handling high call volume in a fast-paced environment
• Organized with strong attention to detail
• Ability to build rapport and create a positive experience

Benefits for Qualified Employees

• Medical, dental, and vision insurance
• Health Savings & Flexible Spending Accounts
• Life/AD&D Insurance
• Short- & Long-Term Disability
• Accident, Cancer, Critical Illness, & Hospital Indemnity Insurance
• Employee Assistance Program
• Perks at Work Discount Program

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.