Operations Specialist in Columbus, Ohio at Delta Gamma Fraternity

Job Summary:

• To assist Fraternity, Foundation and Office of Housing volunteers and staff with customer service and support needs, processing event guidelines, initiation approvals, letters, reports, the membership database and other projects.
• To build and maintain a strong working relationship with the Executive Offices staff, Council and Cabinet.
• To perform assigned duties in conformity with the Constitution and policies of the Delta Gamma Fraternity and Foundation.

General Legal and Operations Functions: work with the Legal and Operations team to accomplish these functions as a team. Leadership areas will be assigned by general counsel/director of operations.

• Answer inbound telephone calls with a focus on excellence in customer service and support.
• Manage Mu Lamps of Knowledge programs.
• Review and respond to emails sent to Delta Gamma cover email addresses.
• Ability to clearly articulate the Delta Gamma Fraternity event guideline process for social events with alcohol.
• Communicate with collegiate chapter officers and advisers regarding paperwork submissions and guidelines, approvals, cancellations and general questions related to events with alcohol.
• Review event guideline paperwork to ensure completion and compliance with Delta Gamma Fraternity policies and procedures.
• Assist with education of collegiate chapter officers and advisers regarding event guidelines and procedures.
• Review Initiation approval paperwork to ensure completion and compliance with Delta Gamma Fraternity policies and procedures.
• Additional responsibilities and projects to be determined by general counsel/director of operations or Executive Director.

• Demonstrated commitment to creating inclusive environments where belonging is valued.
• Bachelor’s Degree is preferred or 1-2 years of relevant operations and customer service experience.
• Membership in Delta Gamma preferred, not required.
• Professional demeanor, with the ability to maintain highly confidential information and be customer service oriented.
• Strong attention to detail, ability to multi-task, with excellent verbal and written communication skills.
• Experience with MS-Office: Outlook, Word, Excel, and PowerPoint.