Director, Installation Services in Hudson, Ohio at LeafHome

About Leaf Home

At Leaf Home, we are powered by people on a single mission to make homeownership easy. Weve crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-year recipient of Top Workplaces recognition.

From competitive medical benefits to people-focused committees like the Womens Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us.

Why Leaf Home

• We Win Being driven every day to win is who we are
• People Powered Recognized as a top Ohio and U.S. workplace by Great Place to Work, Energage, and more
• Family Feel with Enterprise-Level Resources You are important to us, and weve built a culture youll love
• Support Inclusion, sustainability, and reliability surround everything we do
• Personal Growth Dedicated to providing resources and encouragement for employee growth
• Mobility Locations throughout the U.S. and Canada, with continued expansion

Position Summary:

The Director of Installationis responsible for overseeing operations within the installation department, ensuring efficient and effective deployment of resources and execution of installation projects to meet organizational and departmental goals. This role leads installation operations across multiple markets with a strong focus on customer satisfaction, installation quality, safety, profitability, and operational excellence within bath and home remodeling installations.

Essential Duties and Responsibilities:

• Monitor individual office productivity, installation performance, and profitability.
• Oversee installation operations for bath remodeling projects, including tub-to-shower conversions, replacement bathtubs, walk-in showers, wall surrounds, and related bath installation products.
• Ensure all bath installation projects are completed on time, within budget, and in accordance with company quality standards and customer expectations.
• Open new field offices, including hiring, onboarding, and training installation staff and leadership teams.
• Recruit, hire, manage, and develop regional and local installation managers for company field offices.
• Partner with sales, operations, warehouse, and customer service teams to ensure seamless project scheduling, product delivery, and installation execution.
• Track business metrics and ensure operational KPIs, installation cycle times, customer satisfaction scores, quality metrics, and profitability goals are achieved.
• Drive installation process improvements and standardization across all markets to improve efficiency and customer experience.
• Lead continuing education and training of regional and local installation managers, installers, and subcontractor crews on installation best practices, safety procedures, product knowledge, and customer service expectations.
• Ensure compliance with company policies, OSHA requirements, local building codes, and manufacturer installation standards.
• Conduct regular field audits and performance reviews to ensure workmanship quality and adherence to installation procedures.
• Develop and maintain relationships with installation crews, subcontractors, and vendors to support operational growth and service excellence.
• Resolve escalated installation and customer service concerns in a professional and timely manner.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

• Bachelors degree preferred, or equivalent combination of education, training, and experience.
• 10+ years of home improvement, construction, or bath remodeling experience.
• 5+ years of leadership or management experience overseeing installation operations and field teams.
• Experience managing bath installation projects, remodeling crews, or multi-location installation operations preferred.
• Strong understanding of residential bath remodeling products, installation processes, job site safety, and quality control standards.
• Ability to juggle various work activities and shift attention from one task to another to meet the demands of different stakeholders without dropping the ball.
• Ability to thrive in a fast-paced, high-energy, team-oriented environment with a roll up your sleeves and win every day mentality.
• Hold oneself accountable and responsible while being self-driven in accomplishing goals.
• Detail-oriented with the ability to identify the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills with the ability to communicate effectively with installers, subcontractors, customers, and executive leadership.
• Ability to logically connect ideas, scrutinize and evaluate arguments, identify inconsistencies, solve complex operational problems, and drive continuous improvement initiatives.
• Ability to provide timely and empathetic service through all communication channels while prioritizing customer and team member needs.
• Must hold a valid drivers license.
• Must have reliable transportation to/from job sites and field offices to perform job duties.
• Must be comfortable ascending and descending ladders of varying heights to perform job site inspections and services.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

• Experience in direct-to-consumer industries.

Travel Requirements:

• 25%-50% domestic travel required

Overtime/Additional Hours Requirements:

Additional and non-standard hours may be required (exempt).

Physical Requirements:

• Normal office environment and field office/manufacturing/construction environment.

• Performs indoor work in a climate-controlled environment and performs work outside in varying temperatures and climates.

• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Are We Your Company?

Focused on Growth Leaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. With offices across the U.S. and Canada, our diverse team spans marketing, sales, installation, and service. We are committed to employee growth through:

• Innovating, Always Providing cutting-edge solutions for employees and customers
• Partnering with Our Customers Building trusted relationships at the core of everything we do
• Empowering Employees Creating opportunities for growth and success in a supportive environment
• Supporting Our Communities Giving back to the places our customers and employees call home

What We Offer

• Industry-leading compensation package
• Competitive medical, dental, and vision benefits after 60 days
• Retirement savings plan with company match
• Paid parental leave and generous paid time off programs
• On-campus fitness programs and meal delivery services
• Comprehensive health, wellbeing, financial wellness, and childcare benefits
• Opportunities for growth and advancement

Additional Perks

• Employee assistance program with 24/7 legal, financial, and counseling support
• Employee discount marketplace with thousands of savings options
• Gym membership reimbursement
• Employee resource groups, including VetConnect and the Womens Committee

Awards and Recognition

Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and is Great Place to Work Certified. Additional recognitions include:

• Remodeling 550 list placements
• Qualified Remodeler Top 500 rankings
• Smart Culture Awards for employee-focused culture
• Inc. 5000 and Inc. 5000 Regionals: Midwest growth recognition

For a full list of awards, visit www.leafhome.com/press/.

Diversity and Equal Opportunity

Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.