Analista de Customer Onboarding Sênior in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Analista de Customer Onboarding Sênior in Brazil.

This role is focused on leading the end-to-end onboarding journey of enterprise SaaS clients, ensuring successful implementation, integration, and adoption of a complex data-driven platform used by major industry and retail players. You will act as a key bridge between clients and internal teams, translating business processes into system configurations and ensuring seamless deployment from kickoff through post go-live support. The position involves close interaction with stakeholders, process mapping (AS IS and TO BE), data analysis, and system parametrization. You will also play a critical role in client training, solution validation, and continuous improvement of onboarding methodologies. Working in a fast-paced, customer-centric environment, this role requires strong analytical thinking, communication skills, and ownership mindset. It is ideal for professionals who enjoy working on multiple implementations, solving complex operational challenges, and delivering measurable business value to clients.

• Lead the onboarding process for SaaS clients, from discovery and requirements gathering through implementation, go-live, and post-go-live support.
• Conduct process mapping through client interviews and workshops, defining AS IS and TO BE workflows.
• Configure and parameterize the platform according to client-specific business requirements.
• Manage data analysis, validation, and loading into the system to ensure accurate implementation.
• Define and support integration flows between client systems and the platform, ensuring seamless connectivity.
• Execute functional and end-to-end testing of configurations to guarantee system quality and reliability.
• Deliver training sessions for client users and stakeholders, ensuring proper adoption of the solution.
• Provide ongoing support during homologation and post-implementation phases, ensuring client satisfaction and successful adoption.
• Produce clear and structured documentation aligned with internal onboarding methodologies and standards.

Requirements:

• Bachelor’s degree in Administration, Engineering, Technology, or related fields.
• Experience in system implementation, onboarding, or technology project delivery.
• Strong experience in client-facing roles, with excellent relationship management skills.
• Analytical mindset with strong process mapping and problem-solving abilities.
• Ability to lead meetings, workshops, and client training sessions with clarity and confidence.
• Experience working with SaaS platforms and technology-driven environments.
• Knowledge of integrations (APIs, SFTP, or similar) is a plus.
• Intermediate Excel skills for data handling and analysis.
• Familiarity with retail and/or industry sectors is highly desirable.
• Strong communication skills, both written and verbal, with ability to manage multiple priorities effectively.
• Proactive, organized, and customer-focused profile with a strong sense of ownership.

Benefits:

• Remote or hybrid work model within Brazil.
• Flexible working hours to support work-life balance.
• Health, dental, and life insurance coverage for employees and dependents.
• Meal or food allowance with flexible usage.
• Transportation or parking support (depending on location).
• Wellness benefits through gym and fitness platforms.
• Extended parental leave and childcare support programs.
• Birthday day off.
• Access to learning platforms and continuous development programs.
• Performance-based bonuses and employee referral program.
• Additional support programs for family care and wellbeing.